Why do customers ask me if I need help carrying toilets upstairs?

Discussion in 'Toilet Forum discussions' started by Terry, Aug 30, 2020.

?

Do I look old and weak?

  1. Yes, old and weak

    0 vote(s)
    0.0%
  2. No, they are just being courteous

    100.0%
  1. Terry

    Terry Administrator Staff Member

    Joined:
    Aug 17, 2004
    Occupation:
    Plumber
    Location:
    Bothell, Washington
    Lately I have been having customers ask me if I need help carrying toilets up and down their stairs for the installations. I don't think I've changed a lot, I'm I looking too old and weak to do this now?

    [​IMG]
     
    cfipp likes this.
  2. GoingQuiet

    GoingQuiet Member

    Joined:
    Aug 17, 2020
    Location:
    Northeast
    Unless it’s a real light bowl, I’ll oftentimes keep it in the box and bring it in strapped to the hand cart. Slower, but don’t want to tweak my back again.
    The hand cart has what is essentially a rubber fan belt just above each of the wheels that contacts the stair treads and rolls on bearings. Helps to glide the load over each stair tread smoothly, rather than drag/scrape.

    Used to install a lot of Gerber Viper and Avalanche toilets, and even in the elongated and ada compliant height that’s a pretty light weight bowl.
    My wholesalers lost access to those toiletS in 1.6 gpf, so I eventually switched to American Standard Champion 4 in 1.6 gpf. Great toilet, but heavy.
    Before leaving the Gerber name I did continue to install them for a while with aftermarket flush valves tuned to 1.6 gpf. But putting a $25 aftermarket flush valve into a brand new Avalanche gets expensive. Since Gerber wouldn’t give me what I want, American Standard seems like a natural progression.
     
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  4. Terry

    Terry Administrator Staff Member

    Joined:
    Aug 17, 2004
    Occupation:
    Plumber
    Location:
    Bothell, Washington
    I carry a lot of these up and down stairs.

    [​IMG]

    And I carry out the old ones still bolted together. It's just a little quicker that way.

    I remove the A/S Champion toilets every so often.



    The Champion is not my favorite. I have installed a few and more of the Cadet series, I mainly sell TOTO. Better quality and they perform very well

    What I do with toilets I remove.



    https://terrylove.com/forums/index.php?threads/toto-drake-toilet-product-review.5241/

    https://terrylove.com/forums/index....i-ms604114cefg-toilet-reviews-pictures.22139/
     
  5. Tuttles Revenge

    Tuttles Revenge In the Trades

    Joined:
    Oct 15, 2014
    I had a customer who was well into his 90's insist that he go down to the basement to turn off and on the water.. then wanted to carry stuff for me. Took FOREVER to get the water on and off and there was NO Way he was going to lift my tool box. So I let him turn the water on and off 3x that I was there and made sure to bring in my smaller tool bag so he could help with that.

    I had a contract to replace all the toilets in a 25 floor building downtown.. probably 10/floor... took them up to the shoreline transfer station because they have a concrete floor to dump them onto.. but they were doing an inspection that day and asked me not to toss them! Was so unsatisfying. Later loads we took and had recycled rather than landfilled.
     
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