Claythrow
New Member
I have an Amtrol CH-41 IWH. 41 gallons obviously, top mounted coil.
It recently started leaking (a lot) out of the top gasket/plate. It was covered under warrantee but the parts/labor was $95 to come & look at it, for which he was here a half hour. Then $462 to replace it. $50 of that was a fee Amtrol charges to use the warrantee (I wouldn't exactly call that a warrantee but whatever) Maybe I'm just not up to speed on MA plumbing rates, but the guy was here for a total of 3 hours & didn't do anything I wasn't capable of doing except dealing with Amtrol. First question- does that parts/labor sound reasonable? I wasn't unhappy with the quality of the job. I was a bit unhappy b/c on the initial visit the guy kept going out to his truck to grab another tool. I finally said to him, "you don't just keep a plumbing toolbox with all the tools you consistently need?" (I have one & I'm not even a plumber). He replied that he never knows what he is going to need. I didn't say anything, but I could have told him what he needed for crying out loud. He was a nice enough guy though, & the finished job was satisfactory (perhaps, read on)
So after the job was done & I had paid them. The check cleared etc. I got a call from the owner saying that Amtrol's current paperwork for that IWH says that it requires an ET, & that if it fails again, the warrantee probably won't be honored because there is no ET installed on that side of the system. Second question- That being the case, shouldn't they have installed an ET? I'm not terribly upset that they didn't because now I can save a little cash & just install it myself, but owning my own business, I thought that was a very strange phone call to receive.
Third question- The water that was leaking out of the top of the original IWH was an opaque rust color. I have city water & no WS system installed. The IWH was 3 years old, is that normal?
So, now I'm going to install an ET, the paperwork says it goes on the CW inlet, Fourth question- This is just a curiosity q, & related to me not being a plumber... but how does that help anything? I would think it would need to be on one of the hot lines because the CW isn't really expanding very much, no?
Fifth question- Most of the 2 gallon ones (the size Amtrol says I need) come pre-charged circa 12 psi. Not only do I not understand the "charging" theory, but I don't know what it SHOULD be charged to, or how to do it. Can I assume it will be in the paperwork for the ET?
Sixth question- Having read on here a fair amount, I know that ET's in general are not your favorite way to go. But in my case, in order to avoid some extensive re-routing, I need one. Any recommendations on which 2 gallon to get?
Thank you all!
It recently started leaking (a lot) out of the top gasket/plate. It was covered under warrantee but the parts/labor was $95 to come & look at it, for which he was here a half hour. Then $462 to replace it. $50 of that was a fee Amtrol charges to use the warrantee (I wouldn't exactly call that a warrantee but whatever) Maybe I'm just not up to speed on MA plumbing rates, but the guy was here for a total of 3 hours & didn't do anything I wasn't capable of doing except dealing with Amtrol. First question- does that parts/labor sound reasonable? I wasn't unhappy with the quality of the job. I was a bit unhappy b/c on the initial visit the guy kept going out to his truck to grab another tool. I finally said to him, "you don't just keep a plumbing toolbox with all the tools you consistently need?" (I have one & I'm not even a plumber). He replied that he never knows what he is going to need. I didn't say anything, but I could have told him what he needed for crying out loud. He was a nice enough guy though, & the finished job was satisfactory (perhaps, read on)
So after the job was done & I had paid them. The check cleared etc. I got a call from the owner saying that Amtrol's current paperwork for that IWH says that it requires an ET, & that if it fails again, the warrantee probably won't be honored because there is no ET installed on that side of the system. Second question- That being the case, shouldn't they have installed an ET? I'm not terribly upset that they didn't because now I can save a little cash & just install it myself, but owning my own business, I thought that was a very strange phone call to receive.
Third question- The water that was leaking out of the top of the original IWH was an opaque rust color. I have city water & no WS system installed. The IWH was 3 years old, is that normal?
So, now I'm going to install an ET, the paperwork says it goes on the CW inlet, Fourth question- This is just a curiosity q, & related to me not being a plumber... but how does that help anything? I would think it would need to be on one of the hot lines because the CW isn't really expanding very much, no?
Fifth question- Most of the 2 gallon ones (the size Amtrol says I need) come pre-charged circa 12 psi. Not only do I not understand the "charging" theory, but I don't know what it SHOULD be charged to, or how to do it. Can I assume it will be in the paperwork for the ET?
Sixth question- Having read on here a fair amount, I know that ET's in general are not your favorite way to go. But in my case, in order to avoid some extensive re-routing, I need one. Any recommendations on which 2 gallon to get?
Thank you all!