Moen Single Handle Kitchen Faucet Loose

Discussion in 'Plumbing Forum, Professional & DIY Advice' started by clix, Jun 28, 2020.

  1. clix

    clix Member

    Joined:
    Jan 28, 2017
    Location:
    Missouri
    I have a Arbor style Moen, single handle kitchen faucet where the handle will rattle back and forth when moved. At first I thought it was just the hex set screw for the handle, but that didn't help. I took off the handle and the housing that and see that the housing that the cartridge is seated is what's moving.

    There appear to be two brass nuts, one buried inside the faucet body that could only be reached with a something like a spanner wrench with 2+ inch pins on it and then one on the outside. The one on the outside is round around the edge, but does have recessed holes for a spanner to fit in.

    Before I try something like wrapping the nut with a towel and trying to tighten the outer nut, I thought I'd check to see if anyone knows what may be causing this and how to solve. I wouldn't think it's just a bad cartridge (given that the housing moves and there are no leaks) but would be happy if that's what everyone thinks needs to be replaced.

    I've linked a video to see how the housing moves. (I have 3 of these faucets in my house and the other 2 do not wiggle like this.) https://photos.app.goo.gl/66gWnBRraekitRNV6

    Thanks!

    [​IMG]
     
  2. JerryR

    JerryR Active Member

    Joined:
    Jul 27, 2011
    Location:
    Florida
    Call Moen for lifetime warranty replacement or repair parts. 1-800-289-6636
     
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  4. clix

    clix Member

    Joined:
    Jan 28, 2017
    Location:
    Missouri
    I see someone included a picture of the components in an exploded view, thanks! The part that is rattling is not pictured (it's inside the base of the faucet in the diagram) and is what the cartridge is inserted into.
     
  5. clix

    clix Member

    Joined:
    Jan 28, 2017
    Location:
    Missouri
    Thanks Jerry. I guess that means this is a broken part that can't be serviced?
     
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