Water Ridge by Costco parts

Discussion in 'Plumbing Forum, Professional & DIY Advice' started by sheep, Jul 27, 2011.

  1. sheep

    sheep New Member

    Jul 27, 2011
    Washington state
    My 4yr old grandson practiced a carate move on the hot handle of my Water Ridge lavatory faucet I bought at costco a few years ago. The cartridge broke and I started looking for a repair part. Not much luck, until I noticed a post on your forum that mentioned a pair of brand names that were manufactured by the same company - Pegasus and Glacier Bay. Broken cartridge in hand I headed for Home Depot where I checked out their ceramic repair cartridges. They had a few for Glacier bay and I decided to gamble on 3S-15H stock no. 10406 for about ten bucks. Works great right stem length, cartridge diameter, and handle travel. I have a hunch other parts and faucets may interchange. Hope this makes your search for Water Ridge parts possible.
  2. Terry

    Terry Administrator Staff Member

    Aug 17, 2004
    Bothell, Washington
    You were lucky.
    If Costco puts their name on Italian or German faucets, then you may need to keep looking. WaterRidge isn't a real brand name. It's what the Costco buyer sells whatever he buys under.
    Have you ever seen a "waterridge" web site?

    Which by the way, when I moved into this house, it had a WaterRidge faucet. Frankly, it wasn't very good and everyone complained until I replaced it.
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  4. hj

    hj Moderator & Master Plumber Staff Member

    Aug 31, 2004
    Cave Creek, Arizona
    Water Ridge is the Yugo of plumbing fixtures. Fortunately, the do NOT make their own stuff, so if you are diligent you MAY be able to find a matching part from the company that really made it. Just because a Glacier Bay worked in your case, does NOT mean that other WaterRidge faucets were made by the same company.
  5. jimbo

    jimbo Plumber

    Aug 31, 2004
    San Diego, CA
    This is a notice of a waterridge recall. Probably not your model, but on the notice is a phone number customer service. That may be a source in the future to get parts.
  6. Gene Barron

    Gene Barron New Member

    Sep 28, 2017
    Highlands Ranch, CO
    We had WaterRidge faucets in our bath and kitchen when we moved in. I knew they were from Costco because I knew the previous owners, they were our neighbors. I had the kitchen faucet fail and then had a leak in a bathroom faucet. GlobeUnion.custhelp.com handles Costco WaterRidge plumbing parts. They simply had me take a picture of the faucets since I didn't know the part number of the faucet, send them to the above website with a statement about the problem and they sent new parts out to me at no cost. Of course it is a bit of a pain to remove the faucet or take it apart but it was a simple repair and cost me nothing.
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