Chefwong
Member
I figuered I'd share my experience....
Like my cookware, which has lifetime warranty, if a problem with the item occurs, send it back, the manuf. sends you a replacement (bearing user induced issue).
Over the last year in 2014, Grohe and Kohler have both stood behind their warrantys.
Grohe sent me a new sprayer head as the one I had, it was not not *locking* up properly and half the time, it would be in half spray/half non spray mode.
I had a issue with my diverter for months, and when the cartridge when out, I finally took out the time to call them. They sent both new replacements as well - my only issue with Kohler was that their turn around time was 2 months. I suppose they only ship them when they have a production run, but 2 months for such a standard part item was extraordinarily long IMO
Like my cookware, which has lifetime warranty, if a problem with the item occurs, send it back, the manuf. sends you a replacement (bearing user induced issue).
Over the last year in 2014, Grohe and Kohler have both stood behind their warrantys.
Grohe sent me a new sprayer head as the one I had, it was not not *locking* up properly and half the time, it would be in half spray/half non spray mode.
I had a issue with my diverter for months, and when the cartridge when out, I finally took out the time to call them. They sent both new replacements as well - my only issue with Kohler was that their turn around time was 2 months. I suppose they only ship them when they have a production run, but 2 months for such a standard part item was extraordinarily long IMO