Hi everyone,
I cannot figure out what's wrong with our Moen Faucet. We are not the original owners BTW so no warranty from Moen.
https://solutions.moen.com/MotionSenseual_Sensor-Hands_Free_Faucet This faucet with the black control box.
Basically about 1 week ago, woke up and the water pressure was reduced in both hot and cold. I contacted Moen for support. We cleaned (in water) the filters going from hot and cold water into the box. We took apart the wand - tried to clean that. Also took that off and the water flow was still low.
I bought a cartridge from Home Depot but before opening it, Moen said this model has a cartridge you can't (shouldn't?) even replace so it remains unopened.
As of today, we are still getting warm water but I think it's less hot than before.
Most recent suggestion from Moen is a problem in the black control box which controls water into the faucet. They said we could buy a new one ($285 ish) but I'm hesitant if there is no guarantee it will work.
The final weird part. There is a button on the handle which switches from a straight flow to shower head like flow. Now, if we press it down to shower head - it will change, but it will not remain on that setting. Further, when I push up on that button to stop the flow of water entirely - it feels ... physically harder to do so.
Anyone have any other tips before we buy a new faucet?
Thank you!
I cannot figure out what's wrong with our Moen Faucet. We are not the original owners BTW so no warranty from Moen.
https://solutions.moen.com/MotionSenseual_Sensor-Hands_Free_Faucet This faucet with the black control box.
Basically about 1 week ago, woke up and the water pressure was reduced in both hot and cold. I contacted Moen for support. We cleaned (in water) the filters going from hot and cold water into the box. We took apart the wand - tried to clean that. Also took that off and the water flow was still low.
I bought a cartridge from Home Depot but before opening it, Moen said this model has a cartridge you can't (shouldn't?) even replace so it remains unopened.
As of today, we are still getting warm water but I think it's less hot than before.
Most recent suggestion from Moen is a problem in the black control box which controls water into the faucet. They said we could buy a new one ($285 ish) but I'm hesitant if there is no guarantee it will work.
The final weird part. There is a button on the handle which switches from a straight flow to shower head like flow. Now, if we press it down to shower head - it will change, but it will not remain on that setting. Further, when I push up on that button to stop the flow of water entirely - it feels ... physically harder to do so.
Anyone have any other tips before we buy a new faucet?
Thank you!