Water ridge Costco Toilet - poor performance
I wish that I had done a search on this brand before I installed one but I did not know that there was so much new technology in toilets.
The one piece toilet Water ridge pictured in this thread is very stylish but looks aren't everything. Performance matters!
I'm not a plumber but have installed a few toilets in my day and while this one comes with all the parts, the first problem was the flat head on the mounting bolts that were provided. The bolts must be made out of some cheaper metal because without undue pressure one of the heads broke free. You can imagine the first words out of my mouth.
Undaunted I continued with the installation, turned the water supply on and the tank went into a deep sweat and remained wet & lightly dripping for the three days that I had it installed. This is unacceptable in Ottawa where summer humidity levels a quite high. My mistake for not checking if the toilet had a lined tank.
The final straw was the flushing action in either mode, solid or liquids. I don't know what the solid removal rate is but I found it very weak and I was already replacing an older model high efficiency toilet with weak performance. IT'S NOT A HIGH EFFICIENCY TOILET IF YOU HAVE TO CONTINUALLY FLUSH TWICE!! Note there always seemed to be a bit of residue at the very bottom of the bowl. I checked all the recommended adjustments for low flow and there was no way to improve performance.
Okay now I'm tweaked!!
I decided to finally do some research online. Water Ridge is not included in my municipal toilet replacement rebate program because the solids removal rate has not been tested and probably falls below the minimum 500 gram rate.
After much research, I finally decided on the American Standard FlowWise Dual Flush (w/tank liner) from Home Depot with a solids removal rate tested at 800 grams. The toilet was on sale and the bonus is the city will give me a $75 rebate!
I had no questions asked when I returned the Water Ridge to Costco but I wish that I didn't go through the hassle in the first place! All I can say is BUYER BEWARE!
Check out the rated solids removal rate and if its not listed anywhere, just walk away.