jerbrad
New Member
My back-up sump pump was beeping so I called a plumber. They said I needed a new regular sump pump whick I paid them $415 to replace. They also told me I needed a new battery for the back-up pump. I purchased a new one and installed it as directed by the plumber and instruction on the box. The next day, the back-up pumb started beeping again. I would reset it but it still went off every 8 hours or so. I called the plumber back and they charged my $145 for a service call. They said the plug in the back of the back-up pump was unpluged so they pluged it in, tested the high water alarm and reset the system. That's right... they charged me $145 for 1/4th hour and parts. What parts were needed to plug in a plug, test a high water alarm and reset the system? Needless to say, I called and asked why I was charged for another service call. After two weeks of calls back and forth, I was told they consider it two different problems and there's nothing they would do. I have been a customer for many years. Please help. Am I wrong or was the plumber wrong?
Thanks for your comments
Thanks for your comments
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