Corman2000
New Member
Hey guys,
Recently hired a company to replace a water tank with HE tankless, and a new HE furnace. It's pretty obvious it's at best a sloppy job and as a new home owner I was hoping for some input prior to talking to the company. I'm just going to list the things I think are wrong, and if you guys care to comment or let me know what's worth arguing over it would be appreciated. I know some of these are minor, but some are not.
-Firstly we didn't get the furnace we were quoted on and OKed. Quoted a Ducane 95G2DF090CV20 and got an Ameristar A952V060BD3S. Totally different company/unit. I don't know enough about furnaces to see if it was a lateral move or we got shorted.
-They charged the remainder of the balance without permission. Paid the deposit on CC, and the remainder was drawn prior to us getting the invoice to do so.
-I've not noticed any change in the furnace operation. I'm not sure how a dual stage furnace should operate, but it doesn't act noticeably different than a single stage at this point. Still drops to 19° before coming on and running to 21°.
-I've yet to go on the roof due to rain. But the exhaust pipes are obviously crooked, different lengths (one appears to have a female fitting), and probably longer that is correct. Intake pipe is crooked as well, but probably close enough.
-we were told they intended to use the existing B-vent through roof. Then they didn't. Not a big deal but now I have to remove a B vent from my new roof.
In the attic: General video here:
-did not replace the attic hatch properly and knocked some trim loose.
-intake/exhaust pipes are either totally unsupported or effectively unsupported
-insulation not reinstalled.
-scrap pipes and garbage left in attic
Crawlspace:
-light left on. Was 10 days before I went in and saw it.
-scrap left in crawlspace
-the condesate drain ties to our sink drain via a Wye. Pretty sure the Wye is installed backwards (I understand only drips are expected but still). Also this connection ruined the downward slope of the sink drain. Hard to eyeball, but it's either level, or going uphill for a couple feet.
Furnace/Water tank room: General video here:
-Furnace exhaust pipe totally unsupported from furnace to roof (manual says every 4ft)
-no attempt to air seal holes in ceiling or floor (and no conversation to tell us to do so if not part of plumber's job)
-drywall chunks and PVC shavings in water heater intake
-accumulator not secured to anything. This may be normal?
-intake PVC pipes not glued
-water heater is supposed to have drainpan under for warranty purposes
-furnace exhaust has one clamp not installed correctly
-furnace condensate drain hose appears to run uphill, as does the ABS it goes to.
-brass cap on bottom of water heater not installed
-B vent was capped, but not sealed with tape?
-we were told to talk to the installer about filter options as our electric filter was not working. He said to remove the electric charged parts and use a panel filter in the electric filter box so I OKed that. Looked and it has ~1/2" gap for air to flow around the filter. I've taped it temporarily and it's probably acceptably sealed now? Just sits flat on sheetmetal.
Any and all input is welcome. Thanks!
Cory
PS: I would have done most of the install myself, but we had to hire someone to get gov't rebates.
Recently hired a company to replace a water tank with HE tankless, and a new HE furnace. It's pretty obvious it's at best a sloppy job and as a new home owner I was hoping for some input prior to talking to the company. I'm just going to list the things I think are wrong, and if you guys care to comment or let me know what's worth arguing over it would be appreciated. I know some of these are minor, but some are not.
-Firstly we didn't get the furnace we were quoted on and OKed. Quoted a Ducane 95G2DF090CV20 and got an Ameristar A952V060BD3S. Totally different company/unit. I don't know enough about furnaces to see if it was a lateral move or we got shorted.
-They charged the remainder of the balance without permission. Paid the deposit on CC, and the remainder was drawn prior to us getting the invoice to do so.
-I've not noticed any change in the furnace operation. I'm not sure how a dual stage furnace should operate, but it doesn't act noticeably different than a single stage at this point. Still drops to 19° before coming on and running to 21°.
-I've yet to go on the roof due to rain. But the exhaust pipes are obviously crooked, different lengths (one appears to have a female fitting), and probably longer that is correct. Intake pipe is crooked as well, but probably close enough.
-we were told they intended to use the existing B-vent through roof. Then they didn't. Not a big deal but now I have to remove a B vent from my new roof.
In the attic: General video here:
-did not replace the attic hatch properly and knocked some trim loose.
-intake/exhaust pipes are either totally unsupported or effectively unsupported
-insulation not reinstalled.
-scrap pipes and garbage left in attic
Crawlspace:
-light left on. Was 10 days before I went in and saw it.
-scrap left in crawlspace
-the condesate drain ties to our sink drain via a Wye. Pretty sure the Wye is installed backwards (I understand only drips are expected but still). Also this connection ruined the downward slope of the sink drain. Hard to eyeball, but it's either level, or going uphill for a couple feet.
Furnace/Water tank room: General video here:
-Furnace exhaust pipe totally unsupported from furnace to roof (manual says every 4ft)
-no attempt to air seal holes in ceiling or floor (and no conversation to tell us to do so if not part of plumber's job)
-drywall chunks and PVC shavings in water heater intake
-accumulator not secured to anything. This may be normal?
-intake PVC pipes not glued
-water heater is supposed to have drainpan under for warranty purposes
-furnace exhaust has one clamp not installed correctly
-furnace condensate drain hose appears to run uphill, as does the ABS it goes to.
-brass cap on bottom of water heater not installed
-B vent was capped, but not sealed with tape?
-we were told to talk to the installer about filter options as our electric filter was not working. He said to remove the electric charged parts and use a panel filter in the electric filter box so I OKed that. Looked and it has ~1/2" gap for air to flow around the filter. I've taped it temporarily and it's probably acceptably sealed now? Just sits flat on sheetmetal.
Any and all input is welcome. Thanks!
Cory
PS: I would have done most of the install myself, but we had to hire someone to get gov't rebates.