bottlejunkie
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Warranty
I also purchased a Crane Sure Flush toilet in late 2007. As I was then out of state on a work assignment for 18 months, I just recently found out how much trouble the fill valve on this toilet could be.
As I still had the paperwork from the toilet, I noted that it had a 10 year warrenty on all parts. After calling the customer service telephone number (419-522-4211) and getting redirected to a couple different American Standard folks, they offered to send me a replacement fill valve. (Note warranty states that you need to have proof of original purchase date, though I wasn't even asked for that).
While it took 2+ weeks to arrive, they sent me both a replacement fill valve and flush valve, both of which I have just finished installing... and so far they work.
These replacement parts are nothing like the originals, with the flush valve having a more traditional flapper. They were manufactured by WDI, inc.
Packing list from Crane/American Standard reads:
Material # P030174000; Description: FILL VALVE - WDI B3834W-A-CRN2
Material # P030236000; Description: Flush Valve With 279 Flapper
Material # P030482100; Description: Tank Parts Bag WDI B839-G-CRN3
Hope this helps someone else.
I also purchased a Crane Sure Flush toilet in late 2007. As I was then out of state on a work assignment for 18 months, I just recently found out how much trouble the fill valve on this toilet could be.
As I still had the paperwork from the toilet, I noted that it had a 10 year warrenty on all parts. After calling the customer service telephone number (419-522-4211) and getting redirected to a couple different American Standard folks, they offered to send me a replacement fill valve. (Note warranty states that you need to have proof of original purchase date, though I wasn't even asked for that).
While it took 2+ weeks to arrive, they sent me both a replacement fill valve and flush valve, both of which I have just finished installing... and so far they work.
These replacement parts are nothing like the originals, with the flush valve having a more traditional flapper. They were manufactured by WDI, inc.
Packing list from Crane/American Standard reads:
Material # P030174000; Description: FILL VALVE - WDI B3834W-A-CRN2
Material # P030236000; Description: Flush Valve With 279 Flapper
Material # P030482100; Description: Tank Parts Bag WDI B839-G-CRN3
Hope this helps someone else.