My in laws have a Shellback #10 torpedo sump pump that does what I would call short cycling when it needs to run. In other words, when the water level is high enough to kick the pump on, the motor will violently kick on and kick off ever 1 to 2 seconds and continue this cycling until either the water is low enough, or as the case was tonight the pump overheated and would not run. {at which point they called me to say their basement was flooding }
After unplugging and allowing the motor to cool I plugged it back in and it started the short cycling, at which point I immediately held in the TEST button to force the pump to continue to run. After probably 3 minutes the water that was on the basement floor had receeced to the point that the floor drain allowed the remaining water to drain. I am not sure why they floor drain and sump drain are connected, but that will be the next issue to resolve.
So.......... my question is why would the pump operate like this? My father in law says it has run this way since installed about a year ago and the technician said this was normal operation. I disagree, but would lke to learn more before I deal with the installing company to resolve. Thanks!!!
After unplugging and allowing the motor to cool I plugged it back in and it started the short cycling, at which point I immediately held in the TEST button to force the pump to continue to run. After probably 3 minutes the water that was on the basement floor had receeced to the point that the floor drain allowed the remaining water to drain. I am not sure why they floor drain and sump drain are connected, but that will be the next issue to resolve.
So.......... my question is why would the pump operate like this? My father in law says it has run this way since installed about a year ago and the technician said this was normal operation. I disagree, but would lke to learn more before I deal with the installing company to resolve. Thanks!!!