Need help identifying part - faucet quick-connect hose

Discussion in 'Plumbing Forum, Professional & DIY Advice' started by desparate_geek, Jun 23, 2011.

  1. desparate_geek

    desparate_geek New Member

    Joined:
    Jun 23, 2011
    Location:
    Los Angeles, CA
    Folks, I installed replacement faucets in my bathroom 3 years ago or so. Recently things started leaking and I discovered that the plastic connector on one of the hoses has completely broken down. I visited all local plumbing stores and nobody has this part or can tell me where to get one. Its basically two hoses with three connectors -- one on each end going to Hot/Cold and one in the middle, which mixes the hot/cold together and connects to the tap. The connectors are plastic and they just snap on. Attached is the picture of the part.

    IMG_1364.jpg

    I appreciate any suggestions.

    Thank you!
     
  2. Starglow

    Starglow New Member

    Joined:
    Jun 14, 2011
    Location:
    North Carolina
    My neighbor ran onto that after having his granite kitchen counter top installed. We ended up cutting off the plastic connectors and using brass connectors.

    I'm not sure that will work on the faucet end in your case unless you can reuse that connector without it leaking, but the other two ends should be easy to adapt to a different type connector.
     
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  4. Terry

    Terry Administrator Staff Member

    Joined:
    Aug 17, 2004
    Occupation:
    Plumber
    Location:
    Bothell, Washington
    Post a picture of the faucet. You will have to get the part from the manufacturer.
     
  5. desparate_geek

    desparate_geek New Member

    Joined:
    Jun 23, 2011
    Location:
    Los Angeles, CA
    Faucet

    Thank you! Here is the picture of the faucet. Unfortunately I can't tell who made it. I think it was purchased at Home Depot. Can you tell what it is?

    IMG_1366.jpg
     
  6. hj

    hj Moderator & Master Plumber Staff Member

    Joined:
    Aug 31, 2004
    Occupation:
    Plumber
    Location:
    Cave Creek, Arizona
    The tube looks like a Glacier Bay or Pegasus, and if so, you have to get a new one from them.
     
  7. desparate_geek

    desparate_geek New Member

    Joined:
    Jun 23, 2011
    Location:
    Los Angeles, CA
    Looks like the site is restricting posting of URLs. It's called "Pegasus Verdanza 8 in. 2-Handle Lavatory Faucet in Brushed Nickel" and you can find it on Home Depot website.
     
  8. hj

    hj Moderator & Master Plumber Staff Member

    Joined:
    Aug 31, 2004
    Occupation:
    Plumber
    Location:
    Cave Creek, Arizona
    I believe both Pegasus and Glacier Bay customer services are in the Atlanta Home Depot headquarters so if you call there, they should be able to transfer you to the correct person.
     
  9. plumber2011

    plumber2011 Expert Plumber

    Joined:
    Jun 4, 2011
    Occupation:
    Licensed master plumber and owner of small residen
    Location:
    Boston, Massachusetts
    Hi Desparate_geek,

    That is a Model # 65852-8004 Pegasus Verdanza 8" center spread faucet in brushed nickel...You can also reference the SKU # 897429

    The flexible hose part you need is Part #RP70006

    Call 18006540688 ext.#76151 and talk to Teria, she'll be glad to help you out with all this. You may need to email her a picture, but may not...;) She should mail the part to you very fast off!

    Any problems with it just let me know, OK?

    Good luck with it!
     
  10. hj

    hj Moderator & Master Plumber Staff Member

    Joined:
    Aug 31, 2004
    Occupation:
    Plumber
    Location:
    Cave Creek, Arizona
    That is the phone number for a Home Depot Store in Missouri, but the extension may ring to Atlanta.
     
  11. jimbo

    jimbo Plumber

    Joined:
    Aug 31, 2004
    Location:
    San Diego
    Glacier Bay/Pegasus warranty support is 888-328-2383
     
  12. plumber2011

    plumber2011 Expert Plumber

    Joined:
    Jun 4, 2011
    Occupation:
    Licensed master plumber and owner of small residen
    Location:
    Boston, Massachusetts
    I deal with these guys all the time and have provided numbers that are short cuts to people that will help now.

    The first number provided at my previous post is a direct link to Teria, an associate with the company. If D-G calls the number at my previous post and and provides the information I presented, Tiera will send the part out immediately!

    Genevieve is another associate with the company and has confirmed they have the replacement part in stock and ready to go...D-G just needs to call 18006540688 ext.#76432

    Either person is glad to help!
     
    Last edited: Jun 24, 2011
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