Jeff H Nelson II
New Member
Hey all. I have two toilets at home that I'm considering installing, but both have slight imperfections. The first 2 pictures show a Kohler Santa Rosa 1-piece with very small gaps in a porcelain ring that goes around the back of the toilet. The last three pics are of a TOTO UltraMax II with what looks like a 1/3" crack in a joint where a stabilizer arm (per TOTO customer service) protrudes from the porcelain abutting the flush chamber.
I talked to both manufacturers' customer service and shared these pictures, and each said that the imperfections are merely cosmetic and won't be problematic functionally. That said, I've previously had to rip out flooring to deal with a leaking toilet, so I want to be as sure as possible that these toilets won't end up leaking due to these imperfections. Would you return either or both of these? Thanks for your help!
Kohler Santa Rosa:
Toto UltraMax II:
I talked to both manufacturers' customer service and shared these pictures, and each said that the imperfections are merely cosmetic and won't be problematic functionally. That said, I've previously had to rip out flooring to deal with a leaking toilet, so I want to be as sure as possible that these toilets won't end up leaking due to these imperfections. Would you return either or both of these? Thanks for your help!
Kohler Santa Rosa:
Toto UltraMax II:
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