New Bradford White Electric water heater nightmare

Discussion in 'Water Heater Forum, Tanks' started by marma-rogers, Nov 8, 2012.

  1. marma-rogers

    marma-rogers New Member

    Nov 8, 2012
    Jay, OKlahoma
    We are dealing with a host of issues since purchasing our brand new manufactured home from Legacy a little less than a year ago. The latest, the water heater. We have been handed off a number of times from Legacy to the Home Store to Bradford White to Locke. No help whatsoever from any of them. We noticed water leaking outside around the concrete pad. Underneath there is a pipe hanging down leaking water. We called a plumber. Examination of the tank revealed a rusted out surface of the entire top of the tank. It is a 2011 manufactured tank and was installed last December. We are concerned about the safety in using the tank. The plumber said it needs a complete replacement. Since we cannot get any help my husband is planning on purchasing a whirlpool tank from Lowe's and having the plumber install it at our own cost and then filing a small claims suit against these companies. We are extremely frustrated with the service, or lack of service from these companies. I appreciate any information you may be able to give about this water heater issue.
  2. jimbo

    jimbo Plumber

    Aug 31, 2004
    San Diego, CA
    Under a year....your builder should be taking the lead on this for you. Naturally, he will be getting his plumbing sub involved. Bradford White has a much better reputation than this. We can't tell from your description...( photos please!) but no way a tank rusted out or failed in a year. Almost surely caused by some kind of install error. Has a plumbing contractor, or a BW rep...looked at this and told you why it has failed? or why they won't replace it????

    We don't recommend the Whirlpools from Lowes, but on an electric, it is probably OK. Be careful on the legal must exhaust ALL your administrative remedies or a judge may not rule in your favor. Again....this should be in the builders lap.
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  4. hj

    hj Moderator & Master Plumber Staff Member

    Aug 31, 2004
    Cave Creek, Arizona
    If it needs to be replaced the plumber will receive a new water heater from a BW dealer, and he will receive $150.00 from BW to install it. It should not cost you ANYTHING since it is less than a year old. Lawsuits only make money for lawyers, and there is no need for one in this instance. More important is WHY it failed, because if it is not corrected, the same thing will happen to the new one. My initial reaction is that there is an electrical grounding problem in the house.
  5. LLigetfa

    LLigetfa DIYer, not in the trades

    Feb 6, 2011
    NW Ontario, Canada
    Most tanks provide corrosion protection on the inside of the tank but very little protection on the outside. It sounds like there was a leak that went unnoticed for too long and it precipitated corrosion of the outside surface. If that is the case, the blame is with the plumbing, not the tank.
  6. Master Plumber Mark

    Master Plumber Mark Master Plumber

    Feb 6, 2005
    Sensitivity trainer.. plumber of mens souls
    indianapolis indiana - land of the free, home of
    this sounds like a manufactured home... if it is under a year old
    then the plumber should warranty out the bradford white heater
    if it is leaking

    it would be very dumb to tear out the Bradford white heater and
    install a Whirlpool heater at your expence..... that is like jumping
    out of teh fryng pan and into the fire....

    just go through the builder or plumber and make them change it out

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