Massive Water Use Increase

Users who are viewing this thread

LukeK

New Member
Messages
8
Reaction score
1
Points
3
Location
Northeast NC
Helping a friend.
It’s a 2 person, 3 bath home. No pool. No irrigation system. On septic. Normal usage is about 4000 gallons. Last month bill just shy of 55,000 gallons. Water department says toilet leak. Low flow indicator rock steady over 20 minutes. So no leak. No way home septic can handle that much.
Friend said no hose was used and house only has one spigot. In talking with water department meter read to them and confirmed by water department tech later and this month say used 103,000 gallons!!! Insisting they get a plumber to fix the leak. I did bucket test and hose would have to run 24/7 for 7 days or 15 days for 100k.
Water techs checked meter and said it match at 5 gallons to test meter. My question is can a meter fail by up counting usage? They say not possible only less. Thoughts?
 

Reach4

Well-Known Member
Messages
38,846
Reaction score
4,427
Points
113
Location
IL
Keep an eye on that indicator.

Is there a softener? Irrigation system?
In talking with water department meter read to them and confirmed by water department tech later and this month say used 103,000 gallons!!! Insisting they get a plumber to fix the leak.
The water department is insisting?
 

John Gayewski

In the Trades
Messages
4,343
Reaction score
1,338
Points
113
Location
Iowa
I can tell a story relayed to me from another plumber. He kept getting called to an excess water usage call. He kept looking and couldn't figure it out. Where was this water going? It was too much no one could use this much water. The more they checked the more they found out it was only happening on the weekends. The more they observed what was happening on the weekends the more they noticed that a neighboring farmer had been backing a tank on a trailer, up to the building on the weekends and filling it.

The moral of the story. I don't tell very good stories, and you need to investigate this further. You need to monitor the meter over time and see what's happening.
 

LukeK

New Member
Messages
8
Reaction score
1
Points
3
Location
Northeast NC
No water softener or irrigation.
They are telling owner needs to get a plumber and find and fix leak. But meter shows no low flow movement so no leaks in the system. Funny about theft. County is saying toilets or someone stealing it. To do that would need to park between two houses about 100’ apart and have a 100’ garden hose. At best they would get 300 gallons per hour. Doing the math if they could park for 6 hours would get 1800 gallons so do that 27 times in a month. Not very likely. For the 100000 gallons do the 54 times in a month. No way! County just won’t budge and policy is you can get one bill correction per year. So they have $500 this month or wait to next which is over $1000. Next call will try to reach a supervisor who has a brain cell in their head and see the stupidity in this situation. Or call state utility commission for help.
Again asking can a meter (Neptune T10 5/8)fail causing a false high reading?
 

John Gayewski

In the Trades
Messages
4,343
Reaction score
1,338
Points
113
Location
Iowa
No water softener or irrigation.
They are telling owner needs to get a plumber and find and fix leak. But meter shows no low flow movement so no leaks in the system. Funny about theft. County is saying toilets or someone stealing it. To do that would need to park between two houses about 100’ apart and have a 100’ garden hose. At best they would get 300 gallons per hour. Doing the math if they could park for 6 hours would get 1800 gallons so do that 27 times in a month. Not very likely. For the 100000 gallons do the 54 times in a month. No way! County just won’t budge and policy is you can get one bill correction per year. So they have $500 this month or wait to next which is over $1000. Next call will try to reach a supervisor who has a brain cell in their head and see the stupidity in this situation. Or call state utility commission for help.
Again asking can a meter (Neptune T10 5/8)fail causing a false high reading?
No the meters don't fail like that. It seems your having a hard time telling time. Do what you think is best.
 

GReynolds929

Active Member
Messages
330
Reaction score
109
Points
43
Location
WA
Have the toilet flappers been replaced and the toilets checked for leaks?
 

WorthFlorida

Clinical Trail on a Cancer Drug Started 1/31/24. ☹
Messages
5,754
Solutions
1
Reaction score
993
Points
113
Location
Orlando, Florida
Read the meter yourself. Get the last two bills and compare. If it is a read only meter the meter reader made a mistake. New homes some have self readers. A wand over the meter reads the usage.
 

LukeK

New Member
Messages
8
Reaction score
1
Points
3
Location
Northeast NC
No water softener or irrigation.
They are telling owner needs to get a plumber and find and fix leak. But meter shows no low flow movement so no leaks in the system. Funny about theft. County is saying toilets or someone stealing it. To do that would need to park between two houses about 100’ apart and have a 100’ garden hose. At best they would get 300 gallons per hour. Doing the math if they could park for 6 hours would get 1800 gallons so do that 27 times in a month. Not very likely. For the 100000 gallons do the 54 times in a month. No way! County just won’t budge
 

Tuttles Revenge

In the Trades
Messages
4,169
Reaction score
1,439
Points
113
I don't think it would do as much as the meter is indicating, but an expansion tank on an open system (no check valve preventing reverse flow) would push the expanded water back past the meter without deducting.. then as the water cools the water comes back through the meter and ticks off a couple more ticks. But I don't think that would explain 100k gallons
 

WorthFlorida

Clinical Trail on a Cancer Drug Started 1/31/24. ☹
Messages
5,754
Solutions
1
Reaction score
993
Points
113
Location
Orlando, Florida
No water softener or irrigation.
They are telling owner needs to get a plumber and find and fix leak. But meter shows no low flow movement so no leaks in the system. Funny about theft. County is saying toilets or someone stealing it. To do that would need to park between two houses about 100’ apart and have a 100’ garden hose. At best they would get 300 gallons per hour. Doing the math if they could park for 6 hours would get 1800 gallons so do that 27 times in a month. Not very likely. For the 100000 gallons do the 54 times in a month. No way! County just won’t budge
Wait for your next reading. If the usage is normal, which it should not be if the meter was read wrong, If it's normal usages the meter skipped a beat. It is very easy looking at the film covered lens to get the # 2 and #5 wrong.

Is it a digital meter or and analog? Get your past bills and look at the meter readings, not usage but usually it will show the past and current reading. It'll may give proof the meter is wrong. You can ask for a replacement. Must look at the web site if it can be done. Sometimes there is a fee for the change out.
 
Top
Hey, wait a minute.

This is awkward, but...

It looks like you're using an ad blocker. We get it, but (1) terrylove.com can't live without ads, and (2) ad blockers can cause issues with videos and comments. If you'd like to support the site, please allow ads.

If any particular ad is your REASON for blocking ads, please let us know. We might be able to do something about it. Thanks.
I've Disabled AdBlock    No Thanks