We were on Vacation, and came back to find our kitchen ceiling was leaking water all over our kitchen floor. We went upstairs and our carpet in our bedroom and closet which is next to the bathroom was soaking wet. THERE WAS NO WATER IN THE BATHROOM OR ON THE FLOOR. It was 11pm, but I still contacted my homeowner that night. We called her again 6am the next morning. Her first statement was, "you guys must've turned the heat off while we were gone and froze and busted a pipe". She then told us to cut our water supply off (Which she made us turn off for over 24 hours because the plumber couldn't come til the next day).
The landlord came over that morning, and was here with my husband and myself off and on for about 5 hours that day. She was pleasant, that day. Her and my husband worked upstairs for several hours trying to dry out the carpet. She pulled the carpet up, left and went and bought 2 industrial dryers and a carpet Shampooer. She poked holes in the kitchen ceiling to let the excess water out.
The plumber came the next day and that's when he mentioned the messed up Supply line, and he put in a new one.
There was no water anywhere in the bathroom floor.
Then about a week or so later, the toilet overflowed... Then the plumber came again and said it may be the flapper, so he replaced that. The landlord, was not so pleasant this time. She asked him to run a snake to see if we had put anything in the toilet. He did and didn't find anything.
About a week later, it overflowed again. We had stopped using that bathroom, just for precaution, but after almost a week, we finally did use it and it overflowed.
Landlord, was mad now, and told us she would not be paying for this next plumber visit because we must be putting stuff in the toilet. When the plumber arrived (3rd time), we asked him, in front of the landlord, if he knew what was wrong and if he thought we were damaging the toilet, he said no to both questions. The landlord said, for us not to bother the plumber and that she would pay the bill.
The toilet overflowed again, that day while they were still there. The next day, the drain specialist arrived with a 10 foot snake and found nothing.
Late that day, the plumber said that she was ordering a new toilet and it would be there in 2 days.
The day of installation, was when she ordered the plumbers not to speak to us or answer our questions. After the plumber left, the landlord sent us an email stating several invoice amounts and stated we had hit the toilet very hard, broke it, which caused all of the issues and we had 10 days to pay for everything.
It does stated clearly in my lease, that unless we are negligent in damaging something, the landlord is responsible for all major repairs, including, electric, heating and air conditioning, plumbing and all major appliances.