Flushmate Recall on Flushmate® III Pressure-Assisted Flushing System for Toilets

Discussion in 'Toilet Forum discussions' started by Terry, Jun 25, 2012.

  1. Terry

    Terry Administrator Staff Member

    Aug 17, 2004
    Bothell, Washington
    Flushmate Recalls Flushmate® III Pressure-Assisted

    Flushing System Due to Impact and Laceration Hazards
    WASHINGTON, D.C. – The U.S. Consumer Product Safety Commission and Health Canada, in
    cooperation with the firm named below, today announced a voluntary recall of the following
    consumer product. Consumers should stop using recalled products immediately unless otherwise
    instructed. It is illegal to resell or attempt to resell a recalled consumer product.

    Name of Product: Flushmate® III Pressure-Assist Flushing System
    Units: About 2,330,600 in the U.S. and 9,400 in Canada
    Manufacturer: Flushmate, of New Hudson, Mich., a division of Sloan Valve Company
    Hazard: The system can burst at or near the vessel weld seam releasing stored pressure. This
    pressure can lift the tank lid and shatter the tank, posing impact or laceration hazards to
    consumers and property damage.
    Incidents/Injuries: Flushmate has received 304 reports of the product bursting, resulting in
    property damage and 14 impact or laceration injuries.
    Description: This recall is for Series 503 Flushmate® III Pressure Assist flushing systems
    installed inside toilet tanks. The recalled systems were manufactured from October 1997 to
    February 2008. The units are rectangular, black, two-piece vessels made of injection molded
    plastic. The date code/serial number is 16 characters long and is located on the label on the top
    of the Flushmate III. The first six numerals of the serial number are the date code. The date code
    range for this recall begins with 101497 (October 14, 1997) and continues through 063009
    (June 30, 2009).
    Sold at: The Home Depot and Lowe’s stores, distributors and plumbing contractors nationwide
    for about $108, and sold to toilet manufacturers including American Standard, Crane, Eljer,
    Gerber, Kohler, Mansfield and St. Thomas.
    Manufactured in: United States
    Remedy: Consumers should immediately turn off the water supply to the recalled Flushmate IIIunit and stop using the system. Consumers should contact the firm to determine if their
    Flushmate III serial number is included in the recall and to request a free repair kit.

    Consumer Contact: For more information, contact Flushmate toll-free at (800) 303-5123
    between 8 a.m. and 10:00 p.m. ET Monday through Friday
    and between 8:00 a.m. and 6:30 p.m. ET on Saturday.
    or visit the firm’s website at
    www.flushmate.com and http://recall.flushmate.com.
    Note: Health Canada's press release is available at http://cpsr-rspc.hc-sc.gc.ca/PR-RP/recallretrait-
    NEWS from
    CPSC and HC

    Last edited: Jan 27, 2014
  2. Mad Plumber

    Mad Plumber Mad Skills

    Aug 13, 2005
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  4. wjcandee

    wjcandee Wise One

    Apr 27, 2012
    New York, NY
    WOW, Terry!! I'm guessing that you will be buried in calls as word gets out! I notice that Associated Plumbers is saying that people should install gravity-flush toilets, and you have well documented who makes the best ones!

    EDIT: Found a you tube video made two months ago by a pissed-off Dad whose Flushmate exploded after his kid used the family restroom. Good stuff starts at 1:34 in; the beginning is his explanation of the circumstances. The debris from the exploding toilet pierced the bathroom wall and destroyed the plastic humidifier all the way across the room. Obviously, he's disturbed because he figures his kid could have been maimed.

    Here's another one from about two years ago. The video doesn't reference flushmate, only the "Las Vegas Killer Toilet" (nobody actually died), but you can see the flushmate sitting there in the wreckage.

    Last edited by a moderator: Aug 26, 2014
  5. jadnashua

    jadnashua Retired Defense Industry Engineer xxx

    Sep 2, 2004
    Retired Systems engineer for defense industry.
    New England
    Humm, over two million of these...their stock might take a nasty dip...another reason to not like anyone's pressure assisted toilets. Gravity is pretty reliable!
  6. CarlH

    CarlH New Member

    Feb 4, 2007
    Northern VA
    I started a thread on this a day or two earlier. Might as well delete that thread since this one has the pictures and video.

    I figured that they would try to resolve the safety problem while keeping costs down, so I was expecting them to send the equivalent of a large hose clamp or two and use the hose clamps to keep the two halves intact should the pressure vessel rupture.

    Well that is pretty close to what was sent. They sent a U-band and a pressure regulator. I guess the vessel ruptures due to high water pressure. I guess as long as it does not launch the porcelain lid in the air the safety problem is resolved.
    Here is the kit that was sent:

    The instructions: http://www.carlhaines.com/junk/fmRepair.pdf

    Also, there is an instructional video: http://www.flushmate.com/recall/video/

    I do wonder about how much water may leak when the vessel ruptures. Will it drain from the tank to the bowl fast enough to prevent it the tank from overflowing or is there the potential for a flooding problem? Is the water still contained when this happens? It is probably good insurance to turn off the water supply to the toilet if you are going to be away for an extended period of time.

    I have a Cadet 3 Pressure Assist that I pulled from the bathroom on our main floor and was planning to reinstall in our basement whenever we get around to finishing the basement. After seeing the pictures and videos, I'm not sure I want to keep this toilet and that is after installing the "repair kit." Also, I don't like that external regulator. It is ugly and if I had one of these in a commercial establishment, I would be worried about somebody kicking it and breaking it either accidentally or on purpose.
  7. Terry

    Terry Administrator Staff Member

    Aug 17, 2004
    Bothell, Washington
    I believe that the newer tanks have the built-in pressure regulator. That would account for the 2008 and before recall. During a class that I was taking, it was mentioned about the reducer for the water pressure. I was wondering if the fix-it kit was going to include the reducer, and I see it does. Adding the U-Band is a nice touch.
    Last edited: Jun 27, 2012
  8. JCturboT

    JCturboT Member

    Mar 9, 2007
    Thanks for the information regarding the Recall Terry.

    I just contacted Flushmate for the kit as well as let my friend know about this as well.

  9. JCturboT

    JCturboT Member

    Mar 9, 2007
    Received my recall kit today after ordering it on July 5th.

    Took about 10 minutes to install on my Gerber Ultraflush toilet so hopefully no issues will arise in the future.

    Thanks again for the "heads up" on the recall.

  10. JCturboT

    JCturboT Member

    Mar 9, 2007
    After putting on the repair kit the toilet is very slow to refill. It takes about 50 seconds from the time you flush to a refill.

    Also, while refilling it almost sounds like a faucet is left on running in the bathroom. My Wife keeps checking the bathroom after a flush as she thinks one of the Daycare kids had left the faucet on.

  11. teddy

    teddy New Member

    Aug 20, 2012
    608 flamingo cove lakeway,tx 78734
    takes mine over three minutes to be able to reflush. so removed and only installed strap.
  12. traveler1t

    traveler1t New Member

    Sep 21, 2012
    San Francisco
    We installed the recall repair kit. Now the toilet will not completely flush. Anyone else have that problem? Is there a pressure adjustment?
  13. jadziedzic

    jadziedzic Member

    Aug 4, 2006
    New Hampshire
  14. Gary Swart

    Gary Swart In the Trades

    Sep 1, 2004
    Yakima WA
    I saw that too. Sure took them long enough to get the warning out!
  15. nmjlj

    nmjlj New Member

    Mar 26, 2014
    new mexico
    flushmate recall kits

    Recall also solved all issues with my Flushmates.
    Last edited: Mar 30, 2014
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