Fleck 5600sxt installed but no soft water

[Roger91465]

I have installed 5600sxt and seems to be operating as its supposed to but no hard water. bypass closed, salt in brine tank, suction good to brine tank, injector screen fine, cycles through with no issues, uses salt, pulls brine, refills brine tank fine. After its done regenerating, check hardness on both sides of intake and output and both at 400ppm. I'm at a loss as to what to check next?

 

[Bannerman]

both at 400ppm.

Are you testing with a TDS meter? If so, that is inappropriate to test hardness as a softener does not reduce TDS.
To test hardness, a Hach 5B Total Hardness test kit is required.

 

[Sponsor]

 

[Roger91465]

Are you testing with a TDS meter? If so, that is inappropriate to test hardness as a softener does not reduce TDS.
To test hardness, a Hach 5B Total Hardness test kit is required.

Shoot, yes that was what I was using. I will run out to grab the above test kit and try again. Thanks!