Brine tank water level too low

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Bere1311

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I currently have a Pentair 268/762 with Autotrol Logix control screen. When we first acquired our system it was already programmed and it would fill all the way up to 2/3 the brine tank and we would add about 2-3 bags of salt 40lbs each and the water would still be above he salt but after the system reset because the cam shaft had stopped turning due to a wire from the electrical connection getting wrapped around it, I’m afraid I set it up incorrectly with the wrong measurements. Our brine tank is a square 14x33 and out system is set up with 9lb/ft salt, 28 kg capacity, and 25 hardness.

My husband and I bought our house with our water softener system already installed and were not educated on how to maintain it. There was a technician that would come every year to do routine maintance on it but would charge $200 every year even if we did not have issues so about 3 years ago we stopped having him come over. So we have learned what we could from Internet forums and videos since no manual was provided for our system. I would really appreciate it if some one has some input to help us with our issue.
 

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ditttohead

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I just finished a double header hockey game and it is midnight and I have to be to work in a couple hours. Here is a link to salt tank levels, salt amounts etc that should be a a good guide. I may have time tomorrow to review this in greater detail. Hope this helps.

A quick review of the pictures... it is time to clean and sanitize your brine tank.

https://view.publitas.com/impact-water-products/2018-catalog-final/page/132-133
 

Bere1311

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I just finished a double header hockey game and it is midnight and I have to be to work in a couple hours. Here is a link to salt tank levels, salt amounts etc that should be a a good guide. I may have time tomorrow to review this in greater detail. Hope this helps.

A quick review of the pictures... it is time to clean and sanitize your brine tank.

https://view.publitas.com/impact-water-products/2018-catalog-final/page/132-133


Yes your picture has helped thank you. I also had a question over how to measure accurately what size is our resin tank. It has a metal jacket over it and I don’t see any indication to what size it is, when I set it up I put it as a 1.0 in the options but I was reading around in other forums it’s seems that is for a smaller tank it seems from what I could tell ours might be a 1.75 or 2.0 capacity. I hope this make sense it’s the options that I picked in the set up screen when I initially reinstated the system. I’m just going to try to get a measuring tape to be able to measure it properly.


And yes my next task will be to try and clean this brine tank but I want to make sure the system is good to go before I start another adventure in that.
 

Reach4

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I’m just going to try to get a measuring tape to be able to measure it properly.
No cloth measuring tape in the sewing kit? That would be for going around the tank, then divide by pi=3.14. Then round down to whole inches.

Alternatively, go around the tank with a string. Mark the string, lay the string straight, and measure the distance between marks.

As you face the unit's display, the input is on the left and the soft water output is on the right. It is probably correct, but you might check just in case.
 
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Bere1311

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Yes I’m a
No cloth measuring tape in the sewing kit? That would be for going around the tank, then divide by pi=3.14. Then round down to whole inches.

Alternatively, go around the tank with a string. Mark the string, lay the string straight, and measure the distance between marks.

As you face the unit's display, the input is on the left and the soft water output is on the right. It is probably correct, but you might check just in case.


Yes I’m actually a High School Geometry teacher and my kids always complain that we never ever use any of this in the “real world” so I’m super excited to be like well actually I used it to find the measurement of my tank the other day ...

But my measuring tape my husband grabbed to measure something outside in the garage and can’t seem to find where he left it but I have a ton at school so I’ll grab one tomorrow and just make sure the measurements are right.
 
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