Bradford-White Not Honoring Warranties with Water Softeners in use

Discussion in 'Water Heater Forum, Tanks' started by Dunbar Plumbing, Apr 13, 2009.

  1. Dunbar Plumbing

    Dunbar Plumbing Master Plumber

    Apr 18, 2005
    Service Plumber, Outdoor Temperature Relief Owner
    Northern Kentucky/Greater Cincinnati Area
    Yes. That is what I was told today from another plumber.

    Bradford-White is denying any warranty entitlements if you install one of their heaters with a water softener in the structure.

    If this is not true, and only affect a specific region, please make the adjustments on this thread.

    I found this to be quite shocking today, and wondering if the other mfg's are going to start doing this.

    This plumber told me that Bradford White denied a warranty replacement on a water heater 4 years old that had a water softener in the home.

    Anything anyone has to add, please do.
  2. Raven1

    Raven1 Tech Support

    Oct 7, 2011
    Grand Rapids MI
    I work in the tech department for Bradford and a caller brought this link to my attention.

    While the installation manual mentions water softeners and the need to replace/serivce anodes on a more regular basis, it does NOT state that use of a water softener will void a warranty. Removal or cutting off the anode, that WILL void the warranty.

    I would be more than happy to talk with you or that plumber to better understand the background behind the denial.

    Our tech group is open 24/7, located in Middleville Michigan. Give us a call if you have questions.

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  4. Dana

    Dana In the trades

    Jan 14, 2009
    You dug up a 2.5 year old posting for this? (That's practically half the warranty period of some products! :) )

    Also, if you're going to invite a phone call, an actual telephone # usually helps them cut to the chase, eh? Sending somebody to call-routing purgatory in hopes that they might find the relevelant person or department isn't doing you or them any favors.
  5. hj

    hj Moderator & Master Plumber Staff Member

    Aug 31, 2004
    Cave Creek, Arizona
    1. BW does NOT inspect the jobsite when a water heater fails
    2. BW does NOT ask whether there is a water softener on their claim form
    3. BW does NOT inspect the old water heater when it fails under warranty
    4. ANYONE who does NOT honor BW's warranty, (or any other brand except Kenmore for that matter, assuming the heater is actually within its warranty period), is "scamming" you, possibly because they do not want to spend the time filling out the form or for some other reason, usually to make more profit. (such as, sell you a new heater then exchange yours for a new heater which they then sell to someone else at full price, or sell it back to you at full price.)

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