Just to follow up. . .
I ordered two of these drains with oil rubbed bronze finish. They arrived yesterday. I open the box and the finish looks black to me. I look at the box and it says ORB. I open the other box, same thing. I then notice that on the bag that the drains were in, the number ends in BL. I'm obviously not seeing things. They are matte black. I get ahold of Kohler customer service right before they close yesterday while I'm on the road and the rep tells me that they've had "problems with cleaning chemicals wearing off the ORB finish, so they have been shipping the black ones instead since they have a similar finish." Umm. . .what?? I thought maybe I was being punked.
Something doesn't seem right here. Have you ever heard of such a thing? Why in the world would a company send a different finish in place of another? Why not send a chrome finish even though everything else in the room is brushed nickel. . .it should look ok, right?
I had to cut the call short and have been baffled ever since. I'm waiting until the CS reopens on Monday so I can give them a call. I think they should send the current ORB pop up portion and when they figure out their finish problems (if that is the case), send the updated version.
I ordered two of these drains with oil rubbed bronze finish. They arrived yesterday. I open the box and the finish looks black to me. I look at the box and it says ORB. I open the other box, same thing. I then notice that on the bag that the drains were in, the number ends in BL. I'm obviously not seeing things. They are matte black. I get ahold of Kohler customer service right before they close yesterday while I'm on the road and the rep tells me that they've had "problems with cleaning chemicals wearing off the ORB finish, so they have been shipping the black ones instead since they have a similar finish." Umm. . .what?? I thought maybe I was being punked.
Something doesn't seem right here. Have you ever heard of such a thing? Why in the world would a company send a different finish in place of another? Why not send a chrome finish even though everything else in the room is brushed nickel. . .it should look ok, right?
I had to cut the call short and have been baffled ever since. I'm waiting until the CS reopens on Monday so I can give them a call. I think they should send the current ORB pop up portion and when they figure out their finish problems (if that is the case), send the updated version.