sitting on twitter

Discussion in 'Computers and Stuff' started by jimbo, Dec 29, 2012.

  1. jimbo

    jimbo Plumber

    Aug 31, 2004
    San Diego, CA
    I had been having DSL internet connection outages, reaching more or less permanent yesterday. AT&T was not exactly jumping up and down to help. My daughter tweeted about her great grandfather ( my grandfather ) who with two brothers, served more than 100 YEARS with AT&T, running long distances lines thru western MASS and upstate NY in the first third of the 20th century....and how about some help here? Within the hour, there was a truck at the box out on the street, and I was called by a REAL person/tech ( not Sahib in Mumbai who already told me to wait until after New Years). Determined that my modem was also sketchy. New modem at Best Buy, and by evening we are back in business.

    She has had success with this approach before ( with Ford). Seems big companies sit on the social media, and if you are more or less respectful, truthful, and specific, they may pitch in to avoid bad publicity!
  2. LLigetfa

    LLigetfa DIYer, not in the trades

    Feb 6, 2011
    NW Ontario, Canada
    Ja, there can be a fine line between garnering attention and alienating. Sometimes you don't know how far to push until you've gone too far.
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