I am the one fixing it. I have not been able to get back to the house, but its working... for now. I will probably not be able to get there for a week. I bought a "JetSnake" which is very similar to the Clog Hog that Reach4 suggested.
I am starting to think its not needed based on the feedback on the flow I got from Ferguson. I think the fact that they have 3 big boys in the house or a tampon was flushed did something to prevent it from opening. That's my guess.
It also was missing an o-ring on the flapper which I am replacing which I hope the real issue is.