Ecowater 3500R20 - Brine water level slowly rising & drip from drain line

[RickLV]

Ecowater ERR 3500R20 installed 5 years ago. No issues until a few days ago. The brine tank was full of water. After reading other posts, I installed this new venturi gasket and triggered a manual regenerate. The regeneration completed successfully, but this did not fix the problem. I did another regenerate, and still have problems. The brine water level continues to slowly rise, and I now notice that there is a slow drip from the drain line. The drain line may have been dripping before I replaced the venturi gasket, but I don't know for sure. I was hoping to get some advice before I invest in any more parts, such as this disk kit. I know that some parts are proprietary.

 

[Mialynette2003]

Disconnect the brine line from the venture housing while the system is in a service mode. Check for a drip. If it drips, that is the cause of the brine tank filling and you will need a seal kit. The dripping to the drain also indicates seals are bad. Remove both disc. Check the end where the 2 meet. They are notorious for cracking where they join.

 

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[RickLV]

Yes it is dripping out of the bottom of the venturi housing. I do not see any cracks where the inlet and outlet discs come together. Picture attached.

 

[Mialynette2003]

If it's leaking from the venturi housing, the o rings for the housing need to be replaced.

 

[RickLV]

Are there any EcoWater parts suppliers out there? I need to purchase Replacement Disc Kit - 7218688. SoftWaterSupply.com has this part on back order.

 

[RickLV]

After living without soft water for over over 4 years, I finally purchased Replacement Disc Kit 7218688 from SoftWaterSupply.com. I installed the new rotor discs and seals, and the unit is working again. Thanks Mialynette2003, if you are still out there!