Gary Slusser
That's all folks!
- Messages
- 6,921
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- 22
- Points
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- Location
- Wherever I park the motorhome.
- Website
- www.qualitywaterassociates.com
Clack is doing this to stop calls and emails from their OEM's dealers' customers and to protect local dealers from the loss of sales to Internet dealers. That's after allowing Internet sales since for as long as the valves have been sold; 9-10 years.
Back in April 2005 they attempted the same thing but failed to enforce the 'Agreement' to have their OEM/Distributors to weed out bad dealers that were not sizing properly or providing programming data or after sale support to their customers.
Now in March 2010 they are forcing their OEM/Distributors to shut off sales to all internet dealers, and this time they will be successful. Today is the day, any orders after 5 PM ET will not be filled.
Below are copies of the April 2005 memo and then the March and April 2010 memos.
Anyone that is not pleased with this decision should contact Clack Corp and voice their opinion.
bishop@clackcorp.com
piasecki@clackcorp.com
Clack Corporation
4462 Duraform Lane
Windsor, WI 53598-9716 USA
Phone: 608-846-3010
Fax: 800-755-3010

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.

Here is how they are going to handle existing internet dealers' customers needing repair parts.
******************************
To People Who Sell Over The Internet,
Going forward and after the June 15th deadline for all Internet Seller?s to be in compliance with the attached March 26th and April 26th attachments, Clack will allow Internet Seller?s to supply replacement parts for Clack Valves to homeowners who has purchased the system from them. The Internet Seller is not to supply replacement parts to anyone other than their customer. Also in this situation the OEM supplying the part(s) to the Internet Seller can drop ship directly to the homeowner so that the homeowner is taken care of promptly.
We want to make sure the end user is taken care of properly with our product. Also with a 10 year history on the Clack Control Valves the number of replacement parts being sold is very minimal. Therefore these occurrences for requests for replacement parts from a homeowner that bought a system over the Internet should be minimal.
If there are any further questions or need for clarification please contact us.
Thank you
Bob Bishop
National Sales Manager
Clack Corporation
*****************************
Back in April 2005 they attempted the same thing but failed to enforce the 'Agreement' to have their OEM/Distributors to weed out bad dealers that were not sizing properly or providing programming data or after sale support to their customers.
Now in March 2010 they are forcing their OEM/Distributors to shut off sales to all internet dealers, and this time they will be successful. Today is the day, any orders after 5 PM ET will not be filled.
Below are copies of the April 2005 memo and then the March and April 2010 memos.
Anyone that is not pleased with this decision should contact Clack Corp and voice their opinion.
bishop@clackcorp.com
piasecki@clackcorp.com
Clack Corporation
4462 Duraform Lane
Windsor, WI 53598-9716 USA
Phone: 608-846-3010
Fax: 800-755-3010

.

.

Here is how they are going to handle existing internet dealers' customers needing repair parts.
******************************
To People Who Sell Over The Internet,
Going forward and after the June 15th deadline for all Internet Seller?s to be in compliance with the attached March 26th and April 26th attachments, Clack will allow Internet Seller?s to supply replacement parts for Clack Valves to homeowners who has purchased the system from them. The Internet Seller is not to supply replacement parts to anyone other than their customer. Also in this situation the OEM supplying the part(s) to the Internet Seller can drop ship directly to the homeowner so that the homeowner is taken care of promptly.
We want to make sure the end user is taken care of properly with our product. Also with a 10 year history on the Clack Control Valves the number of replacement parts being sold is very minimal. Therefore these occurrences for requests for replacement parts from a homeowner that bought a system over the Internet should be minimal.
If there are any further questions or need for clarification please contact us.
Thank you
Bob Bishop
National Sales Manager
Clack Corporation
*****************************