diitto
New Member
Hi, Bought a new home in July 2014 so about two years old. Never had a water softener before but we moved to a region where they were recommended so we bought the one the builder was supplying, a Puronics Hydronex water softener (Puronics.com). In May, 2015, one neighbor with the exact same softener asked me if I had seen brown water in a toilet or a sink that would go away after a few flushes or running the tap. I said no but just weeks later I saw it in a toilet as well. I now know of at least four other homeowners who own this same softener who have seen the brown water at times. I posted on a local retirement community blog (where we live) and several folks led me to believe it was just old pipes in town that would occasionally chunk off a bit of iron or something... Anyway, I've since come to learn that, on my system, the time between regenerations of the filter media is precisely the same as the time when the brown water shows up. So after a regeneration, or maybe during it (??), we get a slug of brown water that gets into our home piping.
My unit is similar if not identical (salt container looks a bit different?) to this one.
http://www.puronics.com/product-details.php?PID=7
I was told by the company, Puronics, that they didn't know what might be causing the brown water (they weren't terribly helpful) but they did say the top component, about 3 pounds of carbon should be changed every 12-18 months. This unit has not had that done and it is now 24 months old. First time I noticed brown water was when the system was about 10 months old.
The plumbing company that installed (and sevices) this unit is coming out next week to service this and a water purifier we have under the kitchen sink. I intend to question them about this brown water. I know they are currently in the process of changing the filter media for one other homeowner (of the four I know about) with this same issue. Some have suggested perhaps that media has become contaminated in some way???
What might be causing this brown water during or just after the regeneration process??? Or what intelligent questions might someone suggest for me to ask this plumbing company next week???
thanks...
My unit is similar if not identical (salt container looks a bit different?) to this one.
http://www.puronics.com/product-details.php?PID=7
I was told by the company, Puronics, that they didn't know what might be causing the brown water (they weren't terribly helpful) but they did say the top component, about 3 pounds of carbon should be changed every 12-18 months. This unit has not had that done and it is now 24 months old. First time I noticed brown water was when the system was about 10 months old.
The plumbing company that installed (and sevices) this unit is coming out next week to service this and a water purifier we have under the kitchen sink. I intend to question them about this brown water. I know they are currently in the process of changing the filter media for one other homeowner (of the four I know about) with this same issue. Some have suggested perhaps that media has become contaminated in some way???
What might be causing this brown water during or just after the regeneration process??? Or what intelligent questions might someone suggest for me to ask this plumbing company next week???
thanks...