4 week lead time for ordering AC parts??

Discussion in 'HVAC Heating & Cooling' started by Theodore, Nov 6, 2020.

  1. Theodore

    Theodore Member

    Joined:
    Sep 18, 2015
    Location:
    New York
    Hi, I've been waiting for 4+weeks for my AC guy to get parts in from "the supply house" to repair my mini split system (SeaBreeze mini split heat pump, model SMZ42H46ZOGX). On Labor Day, I had him order a valve and it took until October 1 for it to arrive and then he installed. But then, suction line temperature senor of one air handler, and the insulation jacket of the compressor were damaged. I'm still waiting for those two items to arrive since he ordered on October 1. Is this... normal?? I hear rumors of people blaming the pandemic, but it's a lousy bunch of parts that can be mailed in a Priority Mail package... not a freight shipment.
    Would like to know if you all in the industry are experiencing the same delays.
    Thanks
    Theodore
     
    Last edited: Nov 6, 2020
  2. ALMobile

    ALMobile New Member

    Joined:
    Nov 6, 2020
    Location:
    Cottondale Alabama
    I run a small mobile home parts store in Alabama. We sell many HVAC parts as well as units. What used to take us a week to get now is three. We are told a shortage of aluminum is effecting the manufacturing of certain units and coils. This is also making the lead time on my door and windows much longer. I am not saying this is the case with you, however it is possible he is being truthful. I’ve been waiting on some mobile home “a coils “ since august, we were first told September and here it is November and still nothing. I understand the frustration on both ends.
     
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  4. fitter30

    fitter30 Well-Known Member

    Joined:
    Feb 2, 2020
    Occupation:
    Retired service tech
    Location:
    Peace valley missouri
    Last edited: Nov 7, 2020
  5. Theodore

    Theodore Member

    Joined:
    Sep 18, 2015
    Location:
    New York
    Just closing the loop on this: finally got parts today. Apparently a strange disconnect between ordering and billing at the manufacturer where they said the part existed in ordering's catalog, but not when the call was transferred to billing department where it was not in their catalog. Bizarre. Thank you all. New question is forthcoming via separate post.
     
  6. fitter30

    fitter30 Well-Known Member

    Joined:
    Feb 2, 2020
    Occupation:
    Retired service tech
    Location:
    Peace valley missouri
    Did you phone the distributor?
     

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