3 Grains Hardness after Softener in New House

Discussion in 'Water Softener Forum, Questions and Answers' started by ransonjd, Feb 9, 2020.

  1. ransonjd

    ransonjd Member

    Joined:
    Jan 22, 2017
    Location:
    New York
    I've been consistently getting about 3 grains of hardness on a brand new softener with brand new plumbing, even after regenerating several times and using the hot and cold water pretty heavily. I've been checking it with a Hach 5B. What might be causing this, and how can I troubleshoot it?

    I've had my well water tested by a mail-order lab and the local health department.

    Tapscore: 0.56ppm Iron and 25.46gpg hardness
    Heath Department: .08mg/L Iron and 376mg/L total hardness
    My own Hach 5B: Between 25 and 26 grains hardness
    (I also had a pushy water softener salesman do a test, and he found 18gpg and no iron)

    I've got a 2 cu.ft. softener with a Fleck 5810XTR2.

    Thanks!
     
  2. Bannerman

    Bannerman Well-Known Member

    Joined:
    Mar 19, 2014
    Location:
    Ontario, Canada
    List all of the settings currently programmed.
     
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  4. ditttohead

    ditttohead Water systems designer, R&D

    Joined:
    Jan 9, 2012
    Occupation:
    Water systems designer, R&D, Technical Director
    Location:
    Ontario California
    Put the system into brine and slow rinse cycle and taste the water going to the drain after 1 minute. It should not be salty. Salty water should get to the drain after 5-15 minutes. Let us know what you find.
     
    Reach4 likes this.
  5. ransonjd

    ransonjd Member

    Joined:
    Jan 22, 2017
    Location:
    New York
    Here are the current settings:

    VALVE:
    Valve: 5810
    Regen type: Softener Meter Delayed
    Media Volume: 2 cu ft
    Salt Dosage: 8lbs/ft^2
    blfc size: 0.125gpm
    Capacity: 45236 grains
    Hardness: 27gpG
    Sensor sensitivity: NA
    Day override/time-driven: off
    Regen time: 2am
    reserve: Weekly reserve

    REGENERATION:
    Regen flow: downflow 2x backwash
    Step 1: Backwash
    Time 1: 10 m
    Step 2: Draw
    Time 2: 120 m
    Step 3: backwash
    Time 3: 5 m
    Step 4: rapid rinse
    Time 4: 10 m
    Step 5: Tank refill
    Time 5: 43 m

    RELAY OUTPUT:
    Auxiliary 1: off
    Auxiliary 2: off

    METER:
    Meter type: 1.25" turbine
    generic: NA
    emerg. regen: off

    CONTINUOUS FLOW DETECT:
    continuous flow detect: off
    flow rate: na
    duration: na

    REMOTE REGENERATION:
    Remote signal duration: off

    WATER SAVER REGEN:
    Water saver regen: off

    CHLORINE GEN / LOW SALT:
    cl generation / low salt: off
    regen interval na

    For the record, it has a 00 injector and a 3.5GPM DLFC. It's a 12" tank.

    I'll do the brine taste test when I next have time, maybe tomorrow night.
     
  6. Reach4

    Reach4 Well-Known Member

    Joined:
    Sep 25, 2013
    Location:
    IL
    Nice job posting the settings.
    If you have a TDS meter, you can use that instead of tasting. Expect the TDS to go up a lot, over 1000, when the salt hits. Taste works too.
     
  7. ransonjd

    ransonjd Member

    Joined:
    Jan 22, 2017
    Location:
    New York
    Brine test was a clear failure. I could taste salt after 30 seconds, and it was really salty after 60 seconds. What's next?
     
  8. ditttohead

    ditttohead Water systems designer, R&D

    Joined:
    Jan 9, 2012
    Occupation:
    Water systems designer, R&D, Technical Director
    Location:
    Ontario California
    Dang I'm good. :)

    Remove the valve and check the riser o-ring/clip. It needs to match the riser pipe size. The 5810 is available with 3 different riser tube sizes, all use the same valve, just a different adapter kit.
     
  9. ransonjd

    ransonjd Member

    Joined:
    Jan 22, 2017
    Location:
    New York
    Yep, I was just opening it up to take a look and it's definitely a mismatch.
     
  10. ditttohead

    ditttohead Water systems designer, R&D

    Joined:
    Jan 9, 2012
    Occupation:
    Water systems designer, R&D, Technical Director
    Location:
    Ontario California
    Post pictures, the problem is very easy to correct. Here is a video of the 7000 riser, almost identical to the 5810.

     
  11. ransonjd

    ransonjd Member

    Joined:
    Jan 22, 2017
    Location:
    New York
    Any suggestions for where I can source that quickly? I'm sure my water softener supplier will eventually send me one, but I really would like to get one by Friday.
     
  12. ditttohead

    ditttohead Water systems designer, R&D

    Joined:
    Jan 9, 2012
    Occupation:
    Water systems designer, R&D, Technical Director
    Location:
    Ontario California
    We need to know which part you need first. What size is your riser tube?
     
  13. ransonjd

    ransonjd Member

    Joined:
    Jan 22, 2017
    Location:
    New York
    Looks like my dealer is coming through, and I'll have the part this week. Thanks all!
     
  14. ransonjd

    ransonjd Member

    Joined:
    Jan 22, 2017
    Location:
    New York
    With the new riser adapter the cold water is now completely soft. The Hach 5B shows blue without any drops of the liquid reagent.
     
  15. ditttohead

    ditttohead Water systems designer, R&D

    Joined:
    Jan 9, 2012
    Occupation:
    Water systems designer, R&D, Technical Director
    Location:
    Ontario California
    Congrats on a successful fix! The riser assembly on the 5810 is very unique in that it accommodates 3 different size riser tubes. This is good and bad as you found out.
     
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