Recent content by Navien Inc

Thanks, Terry! We’re glad to hear you’ve had a great experience with the product to continue using them elsewhere. Please feel free to reach out to us if you ever have any questions or concerns at productservice@navien.com. Thanks again.

This post has come to Navien’s attention and we are interested in speaking with anyone that has experienced this issue. We realize this post was made a few months ago, but we would like to speak with anyone who had this to try and find out what caused this. If you are willing to speak to us, we...

We are truly sorry about this experience! Would you please email your unit serial number and contact info to marketing@navien.com so that we may look further into this issue? Thank you.

We are very sorry to hear that you are experiencing issues with your unit. We recommend that your service provider call into our tech support at 1-800-519-8794 option 2 so that we can have our team diagnose the issue and provide a solution. Our tech support is available Mon-Fri from 8am - 9pm...

Dear customer, we are sorry to hear that you are experiencing issues with your unit. We recommend that your service provider call into our tech support at 1-800-519-8794 option 2 so that we can have our team diagnose the issue and provide a solution. Our tech support is available Mon-Fri from...

For all issues with Navien units, we recommend that you call into our tech support at 1-800-519-8794 option 2 so that we can have our team diagnose the issue and provide a solution. Our tech support is available Mon-Fri from 8am - 9pm EST and Sat-Sun from 8am - 8pm EST.

Hi MarcinNJ, We recommend that you call into our tech support at 1-800-519-8794 option 2 so that we can have our team diagnose the issue and provide a solution. Our tech support is available Mon-Fri from 8am - 9pm EST and Sat-Sun from 8am - 8pm EST. Thanks!

Dear Customer, We are sorry to hear you've been having a problem with your Navien unit. Navien does not have any authorized dealers and any charges incurred for labor are independent from Navien. Those would be between you and whichever plumber or contractor you choose to hire. You are free to...

For all issues with Navien units, we recommend that you call into our tech support at 1-800-519-8794 option 2 so that we can have our team diagnose the issue and provide a solution. Our tech support is available Mon-Fri from 8am - 9pm EST and Sat-Sun from 8am - 8pm EST.

We recommend that you call into our tech support at 1-800-519-8794 option 2 so that we can have our team diagnose the issue and provide a solution. Our tech support is available Mon-Fri from 8am - 9pm EST and Sat-Sun from 8am - 8pm EST. Thanks!

We recommend that you call into our tech support at 1-800-519-8794 option 2 so that we can have our team diagnose the issue and provide a solution. Our tech support is available Mon-Fri from 8am - 9pm EST and Sat-Sun from 8am - 8pm EST. Thanks!

For any concerns regarding your unit, please call 800-519-8794 option 2 and we will address it.

Thank you for updating this forum with the information you obtained about correcting the venting. It’s important that anyone else with this installation mistake gets it fixed. If anyone is unsure about whether or not their venting has a secure seal or any other issues with the unit...