Toto Promenade is always clogging...help!

[srg215]

We are in a new construction home. Just moved in 4 months ago. We have 5 Toto toilets. 4 of them are Drakes upstairs and they all work perfectly. The other one is the Promenade in the powder room and it clogs from nothing all the time! Would this be a toilet problem where I should call the place I bought the toilet from, or would it be a plumbing issue? where do i start?

 

[Terry]

I would run a closet auger through the trapway to see if the workers left any garbage behind.
Sometimes construction workers use the toilets as trash bins.

 

[Sponsor]

 

[Jadnashua]

Some have been known to clean their mortar and grout tools in a toilet! This can really gum things up...

 

[srg215]

so the plumber can just snake the drain and all should be ok?

 

[Jadnashua]

Maybe...a toilet auger only goes maybe 4-5' and it doesn't always catch something small in the toilet (such as a pen, pencil, comb, toy, etc.). If there is a partial clog somewhere down the drain, a full-size cutter head might be needed and it might need to be quite long. Without knowing the layout of your drains, it's hard to say as that toilet might be on a dedicated line to the main drain, and the only one affected by a clog.