Hi, I bought the last model of Toto Aquia II dual flush toilet last week, and had a licensed plumber install it. He tested the flushing a few times when he was done, and it seemed to be working OK. Within an hour after he left, the toilet developed leaks - at first, where the toilet sits on the floor, and a few flushes after that also from the tank.
He came the next morning to redo it, and dropped the tank on the floor - it cracked in half. I had to buy a new one - a $120 part. He came the third time, assured me that now he'll do it real well so it'll last forever, tested a few times again, and left. It lasted about half an hour before it started leaking again. This time, there was only one small leak from where the bowl sits on the floor.
Against my better judgement, I called him back to fix it - after spending $400+ on the toilet, $120 for the replacement tank that he promised to reimburse for, but never got the cash to do it so far, and paying for the install and the permit, I figured it should have no leaks.
So he came for the fourth time, and promised solemnly that now he'll fix it for good. He tested the flushing 10-15 times checking for leaks with the paper towel, sealed around the bowl with silicone, and said to wait an hour before using it. I waited two. On the first use, the water burst through the seams all around the toilet. It doesn't leak from the tank anymore, but I had my bathroom flooded twice with his installation, and the water is seeping through more than the previous time he did it.
I'm at my wits' end with this - I thought I was buying a top quality toilet, and got an experienced licensed plumber to install it - he said he knows Toto, and he got his journyman plumber license over 20 years ago.
The first failure he blamed on the junky gasket he said Toto provided. The second failure he said he should have sealed it better / differently somewhere. The third time he doesn't know what to say anymore. He read the instructions for the install.
The toilet sits on the standard ceramic tile floor. He said there's a cast iron pipe or flange on which he put the plustic flange from Toto. He used a regular wax ring wihout some kind of plastic insert it. Another thing is that the toilet is kinda shakey - it can rock a bit when you sit on it (and I'm just about 170 lbs).
Please help - I'd appreciate any ideas or advise. I'm thinking to go back to my old American Standard $100 toilet after dumping almost $700 down that toilet drain. The thing is it was leaking from the same spot where this one is leaking. I called this plumber to repair that leak, he said he would have to replace the wax ring, and it's about the same as to install the new toilet - although it had already cost me three times as much in labor.
I just don't know what to do or think about this anymore. I tried to RTFM, but I don't dig this stuff too well. The leak is not for the tank, but just where the toilet sits on the floor.
He came the next morning to redo it, and dropped the tank on the floor - it cracked in half. I had to buy a new one - a $120 part. He came the third time, assured me that now he'll do it real well so it'll last forever, tested a few times again, and left. It lasted about half an hour before it started leaking again. This time, there was only one small leak from where the bowl sits on the floor.
Against my better judgement, I called him back to fix it - after spending $400+ on the toilet, $120 for the replacement tank that he promised to reimburse for, but never got the cash to do it so far, and paying for the install and the permit, I figured it should have no leaks.
So he came for the fourth time, and promised solemnly that now he'll fix it for good. He tested the flushing 10-15 times checking for leaks with the paper towel, sealed around the bowl with silicone, and said to wait an hour before using it. I waited two. On the first use, the water burst through the seams all around the toilet. It doesn't leak from the tank anymore, but I had my bathroom flooded twice with his installation, and the water is seeping through more than the previous time he did it.
I'm at my wits' end with this - I thought I was buying a top quality toilet, and got an experienced licensed plumber to install it - he said he knows Toto, and he got his journyman plumber license over 20 years ago.
The first failure he blamed on the junky gasket he said Toto provided. The second failure he said he should have sealed it better / differently somewhere. The third time he doesn't know what to say anymore. He read the instructions for the install.
The toilet sits on the standard ceramic tile floor. He said there's a cast iron pipe or flange on which he put the plustic flange from Toto. He used a regular wax ring wihout some kind of plastic insert it. Another thing is that the toilet is kinda shakey - it can rock a bit when you sit on it (and I'm just about 170 lbs).
Please help - I'd appreciate any ideas or advise. I'm thinking to go back to my old American Standard $100 toilet after dumping almost $700 down that toilet drain. The thing is it was leaking from the same spot where this one is leaking. I called this plumber to repair that leak, he said he would have to replace the wax ring, and it's about the same as to install the new toilet - although it had already cost me three times as much in labor.
I just don't know what to do or think about this anymore. I tried to RTFM, but I don't dig this stuff too well. The leak is not for the tank, but just where the toilet sits on the floor.