Can someone help me understand what the rough-in is, so I can solve a puzzle? My contractor supposedly ordered the toilet I asked for (Toto CST744EGN), which I chose after much research. I wanted that brand/model and particularly wanted the lower (non-ADA) bowl height. It wasn't til the bathroom remodel was done and I moved in that I realized I have the ADA height.
I never saw the box or packing slip, but I saw the order form, which lists the correct model. (I have since learned that I may not have the original receipt and that it may have been altered before providing to me.) I thought I could just swap it for the lower (correct) model, but my plumber tells me I need a 10" rough-in. I didn't know I needed a 10" rough-in when I chose the toilet, nor did I know that the "standard" is 12"--it wasn't anything I even thought about. I don't even know what that means. The problem--and puzzle--is that Toto doesn't make any toilets with the 10" rough-in that are not ADA height. That means I accidentally? got the wrong-height model that fit the existing 10" rough. I asked my plumber if anything could be modified to make the desired model work with my bathroom, and he said it would be quite involved, and my new tile floor would be damaged. He suggests I find a new toilet by a different manufacturer that has a lower bowl and 10" rough-in. I would prefer another solution, but I want to understand what is involved, and could the desired toilet have worked if it was known earlier (before tiling, etc.) that the wrong model was sent? In other words, had we known from the start that the old toilet, which was removed and trashed, had a 10" rough-in, what would have been necessary to use the desired model with a 12" rough-in?
Update: I have just learned about the Toto TSU01.10 Unifit 10" rough-in, which may solve my problem, at least the problem with the toilet. The problem with the contractor may require his wearing an orange jump suit.
I never saw the box or packing slip, but I saw the order form, which lists the correct model. (I have since learned that I may not have the original receipt and that it may have been altered before providing to me.) I thought I could just swap it for the lower (correct) model, but my plumber tells me I need a 10" rough-in. I didn't know I needed a 10" rough-in when I chose the toilet, nor did I know that the "standard" is 12"--it wasn't anything I even thought about. I don't even know what that means. The problem--and puzzle--is that Toto doesn't make any toilets with the 10" rough-in that are not ADA height. That means I accidentally? got the wrong-height model that fit the existing 10" rough. I asked my plumber if anything could be modified to make the desired model work with my bathroom, and he said it would be quite involved, and my new tile floor would be damaged. He suggests I find a new toilet by a different manufacturer that has a lower bowl and 10" rough-in. I would prefer another solution, but I want to understand what is involved, and could the desired toilet have worked if it was known earlier (before tiling, etc.) that the wrong model was sent? In other words, had we known from the start that the old toilet, which was removed and trashed, had a 10" rough-in, what would have been necessary to use the desired model with a 12" rough-in?
Update: I have just learned about the Toto TSU01.10 Unifit 10" rough-in, which may solve my problem, at least the problem with the toilet. The problem with the contractor may require his wearing an orange jump suit.
Last edited by a moderator: