problem with new porcher bathroom faucet

Discussion in 'Plumbing Forum, Professional & DIY Advice, Tips & ' started by motlot77, Jul 28, 2007.

  1. motlot77

    motlot77 New Member

    Messages:
    10
    Location:
    bay area
    hi,

    i installed a new single stem porcher faucet in my bathroom and something is wrong. it's not getting one drop of water. i have a link for the pdf on how to install and the exploded view of the parts list. i guess since you can't post links here pm me and i'll send it over.

    i took off the handle, cartridge cap, and dome. i started turning the cartridge nut and water starts coming out of the faucet. the more i loosen this nut the more flow i get.

    but when i turn the stem the water does not turn off. it doesn't do anything. to turn off the water i have to turn the cartridge nut.

    anyone know what the heck is going on?

    thanks!
    Last edited: Jul 28, 2007
  2. hj

    hj Moderator & Master Plumber Staff Member

    Messages:
    26,279
    Location:
    Cave Creek, Arizona
    faucet

    Your aerator on the end of the faucet is probably full of debris.
  3. motlot77

    motlot77 New Member

    Messages:
    10
    Location:
    bay area
    no, it's not the aerator. when i turn the cartridge nut the water comes out fine. it's like the stem isn't working in conjunction w/the cartridge nut or something.
  4. Verdeboy

    Verdeboy In the Trades

    Messages:
    2,051
    Sometimes if you install a cartridge incorrectly, you can have that sort of problem.

    Have you tried pulling it out and reinstalling it differently?
  5. motlot77

    motlot77 New Member

    Messages:
    10
    Location:
    bay area
    no, i never touched the cartridge except for turning the nut.

    thanks for the tip, i'm going to try that.
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