Beware.....HOME DEPOT now sells RHEEM water heaters.....

Discussion in 'Water Heater Forum, Tanks' started by Master Plumber Mark, May 23, 2014.

  1. Hoe depot has somehow talked RHEEM into putting their name
    brand water heater into their stores....

    The heater is not quite as nice as the unit we get from the suppliers.....
    it has a honeywell thermostat on it with the thermopile coupling ...
    and those have been fraught with issues....

    The reason I am posting this information is,,,,,
    I get a call tonight from someone with a Rheem heater that they bought
    from HOME DEPOT a short while back.... the heater will not stay lit.....
    The warranty folks that are supposed to take care of these issues for the
    first year cannot come out to their home until next FRIDAY;)

    This fellow calls me tonight and wants me to repair the heater tomorrow
    and he has the nerve to ask if I would do the warranty work for Rheem on
    a Home Depot heater and just send rheem the bill:mad:

    If I had installed my Rheem heater, I would probably had gone out at
    5 tonight to make the repairs to the heater.......



    the moral of the story folks is .........

    he paid just a little less for his Home Depot Rheem heater
    over buying one from his local family owned plumbing company

    So now he has to take cold showers until next friday
    because Rheem does not pay the clowns that do their warranty work
    very much money to make the repairs.....
    so he has to wait and wait..and wait .
    .till they find time to work him in...;):p...

    and he does not want to pay me holiday rates to repair
    his 3 month old Rheem heater


    I think he really got what he pair for.......
    Last edited: May 23, 2014
  2. Terry

    Terry Administrator Staff Member

    Messages:
    15,298
    Location:
    Bothell, Washington
    Yes, Let Home Depot fix it.
    Why should plumbing contractors be expected to handle Home Depot warranty calls. It aint' happening. :)

    If Home Depot wants to be also be a plumbing contractor, they should at least to their own warranty work. Though I don't know I would want them working in my home. Contractors that earn that little? And then there's a cut taken out of even that little amount they get? I wonder if you ever get the same guy twice at that rate? Ouch!

    I'm with you Mark. If you're not buying from a plumbing contractor, then buyer beware.
    Last edited: May 23, 2014
  3. I hope the fellow likes his cold showers, because him
    and all the rest are basically putting the small family plumber
    out of business just so the big "wall mart" stores can thrive...

    those guys that install the heaters for Hd get about half of what
    they charge the customer which is about 275.00... they are scabs
    and they usually burn out and move on after a few months.....

    they dont pay then dirt to go out and do the warrnaty work on those
    things , so why should they even care to show up asap...
    especially if they have bigger paying jobs that are working on....
  4. Terry

    Terry Administrator Staff Member

    Messages:
    15,298
    Location:
    Bothell, Washington
    I saw a water heater installation last month, by a big advertiser in our area.
    They didn't bother to connect the relief line. It would have take three soldered joints. They had pulled a permit, but it was never signed. It would have never passed anyway. It's just take the money and run. You can't really expect good work when the pay isn't there. Imagine if some little girl had pulled that T&P and burned herself. There is no way it should have been left that way.
  5. DonL

    DonL Jack of all trades Master of one

    Messages:
    4,444
    Location:
    Houston, TX
    They have sold them in the stores here for a while, They also sell them at Wal-Mart here, in the appliance store front, that is operated by a third party.

    I would not expect to get one repaired, Unless you repair it yourself.

    Warranty work has always taken a back burner over new money work. That is how you pay to do warranty work that you get little for.

    If you are a dealer, You have no choice but to fix it, In a "reasonable amount of time", or your your dealership can be revoked.

    We had a Tech that was held at gun point because the costumer did not want to pay. He also parked his Police car behind the service truck, so he could not leave. A cop did this.

    That was a bit funny in a way. Most of us had a carry permit, Because we carried a large amount of cash, But I am not sure what I would do in that situation.

    If a customer would not pay for the repair, The techs were instructed to remove the repair parts that they installed.


    I do not miss the days when I was in the repair field dealing with people that want something for nothing.
    Last edited: May 24, 2014
  6. It sounds like the folks down in Houston Texas can get a little nasty when they
    dont have hot water.... That cop should be called before his merit board
    and repremanded for behaving that way....
  7. DonL

    DonL Jack of all trades Master of one

    Messages:
    4,444
    Location:
    Houston, TX

    That happened in your neck of the woods in Anderson Indiana.

    It was in the 70s when cops could do no bad, and they can get away with anything.

    The customer ended getting the repair for free. Someone getting hurt was not worth it.

    Now a days a swat team would be out in a hostage situation like that.
  8. houptee

    houptee Member

    Messages:
    186
    Location:
    Monmouth County, NJ
    Home Depot sells the Rheem Tankless units here in NJ in stock on the self. That unit requires a coaxial vent but they do not stock the venting so you have to call Rheem and order it. Totally asinine.
  9. Will Rogers Plumbing

    Will Rogers Plumbing Plumbing Contractor

    Messages:
    57
    Location:
    Moore, Ok
    What I don't get with Home Depot, the advertise that THEY do plumbing work. In Oklahoma, and I'm sure this applies to other States, but if you advertise plumbing work, YOU must post your license number with the add. Home Depot has no license. They hire 3rd party plumbers to do the work. They are advertising illegally. The add should say , "Home Depots has Joe Blow Plumbing license #XXXXXX Install our Rheem Water Heaters for $XXX.00
  10. dj2

    dj2 Member

    Messages:
    426
    Location:
    California

    The trouble with HD's installations is not the license. Believe me, HD can produce any category license you ask them, in a flash. The trouble is the low quality workmanship that their subs perform.

    Just Google HD complaints and law suits.
  11. DonL

    DonL Jack of all trades Master of one

    Messages:
    4,444
    Location:
    Houston, TX
    Around here HD caterers to Contractors.

    They have special checkout lanes for Contractors only. They have plenty to get any job done. That is their living.

    It is Not required for HD to make public its Contractors information.

    But it is required for the contractor to Have his ID on his service truck. At least that is the law here.


    If you have a problem with something that a HD contractor installed, You go back to the Original Contractor not HD.

    It is not fair for another contractor to fix a screw up of original, that made the money on the install. Because the second contractor will not get paid for it.


    You are better off going to Sears.
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