Toto MS980CMG Neorest 550 lid motor failing

Discussion in 'Toilet Forum discussions' started by brian hood, Oct 2, 2020.

  1. brian hood

    brian hood New Member

    Joined:
    Oct 2, 2020
    Location:
    Seattle, WA
    Hi everyone,
    I have a Neorest 550 installed in 2013, the lid fails to stay up about 30% of the time. Tech support says the motor is going out and needs to be replaced, the two options offered are sending the top to them ($450) or having a local authorized plumber stop by (cost unknown). The CSR said that this is work he does himself and that it it easy but that parts are not available. I have a lifetime of experience in the construction trades, hundreds of tools, and typically do my own repairs.
    I wonder if there is a source for those motors anywhere?

    Thanks for any help provided,

    Brian
     
  2. brian hood

    brian hood New Member

    Joined:
    Oct 2, 2020
    Location:
    Seattle, WA
    To be more specific the part number of the toilet is CT980CMG, in Cotton white.

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