hornblower
New Member
So - I just unpacked my new Toto Ultramax SG, intending to install tonight or tomorrow. The porcelain on the front of the outside edge of the bowl was scuffed & brown from the cardboard packing. I washed the area with some soap & water & buffed with a soft cloth but there is a small nick in the finish - when I run my fingernail on it, I can feel the scratch. It's about a 1/4in long - not very deep but enough that your fingernail catches on it.There are a couple other much smaller & shallower scratches beside it; those I can just see with a bright light but I can't quite feel with a fingernail.
I'm disappointed - it seems that better packing would have prevented this; it's just rubbed against the cardboard until it got scratched.
Anyone btdt? I'm worried that dirt will collect in that little scratch & will be a pita to clean.
Of course the place I got it from is closed now & won't open till Monday so I can't exchange until then & my entire bathroom reno is being held up (having no bathroom for 3 weeks already, this is getting old)
But I wonder if when I exchange it the next one will be the same? If that's just how they're packed, this could happen again.....
Any advice?? Are they all coming out of the box like this?
Wwyd? For 600CAD I was expecting closer to perfection.
I'm disappointed - it seems that better packing would have prevented this; it's just rubbed against the cardboard until it got scratched.
Anyone btdt? I'm worried that dirt will collect in that little scratch & will be a pita to clean.
Of course the place I got it from is closed now & won't open till Monday so I can't exchange until then & my entire bathroom reno is being held up (having no bathroom for 3 weeks already, this is getting old)
But I wonder if when I exchange it the next one will be the same? If that's just how they're packed, this could happen again.....
Any advice?? Are they all coming out of the box like this?
Wwyd? For 600CAD I was expecting closer to perfection.