Problem with AO smith Promax water heater.

Discussion in 'Water Heater Forum, Tanks' started by Jrgaskey, Mar 28, 2012.

  1. Jrgaskey

    Jrgaskey New Member

    Mar 28, 2012
    NY, NY
    Has me and my neighbor stumped. The pilot light stays on and brings up the burner when the thermostat calls for it. Once the heating cycle completes, both the burner and the pilot extinguish. I have replaced the thermocouple assembly (includes pilot feed and striker element) and the flow control valve. The symptoms have not changed. The tank is only five years old and not ready to buy a new one. Saving up for a higher end hybrid, maybe. Any help, any ideas?
  2. dave in WI

    dave in WI New Member

    Oct 24, 2007
    I have an ao smith pro max gcv 50 100, and I'm having similar issues. I googled it and may have found an answer. There is a ceramic screen called a flame arrestor under the burner. The air supply comed in through that. It has very smallmjoles and is suceptble to clogging with dust. I just cleaned mine be removing tje plastic screen at tne botton. And sticking in a vacuum cleaner crevice tool. I alsi taped a toothbrush to a long screwdriver and scrubbed off the underside as best I could, and vacuumed again. I'm sitting here watcjing the burner with my fingers crossed right now.

    Question for you, how did you remove the access cover for the thermocouple? Mine pass throigh a tight orange grommet and it seems if i pull off the cover, it will dislodge the thermocouples inside, and i cant see where they should be through the little window.
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