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I did it incorrectly the first time. Waited a couple days then turned off the supply and WH and drained again. The softener serviceman said the hot water was hard and the cold water was soft. He said the softener was working fine. Everything is working fine now. It just doesn't make sense to me...

Yes, drained the WH twice since he serviced, per his advise. When the softener is working, there's no sulfur smell. Do you think the iron filter is still worth the 2k? Thanks again for your advise sir

Thanks for the reply sir. The water heater and softener are both 2015, within months of each other. The main water goes through the softener then branches off to hot/cold, if that helps.

Thank you for your replies. The main goes through the softener, then branches off. That's why I thought it was strange. If there was something wrong with the Water heater, I would figure no hot water but not hard water. Feels like I can't trust the serviceman. Like anything else, sometimes you...

Yes I did not understand the lag time. Thank you much for explaining that to me sir. I have drained it once and plan on draining it again tomorrow. Thanks again

Didn't know if someone on the water heater side has heard of the water heater causing this issue. Since it could be a water heater issue, thought I'd condense and post here. Is that wrong?

Hoping for some knowledgeable help. Thank you in advance. I also posted this on the softener forum. Kinetico repairman saying water heater causing hard water. Water heater is a 2015. Thought our softener was not working. The repairman said it was working fine, the cold water was soft, only the...

Thanks for replying to my post. Our water went bad 4 days prior to service coming out, it seems to be recovering now. Have you ever heard of only the hot water not being treated while the cold water was fine though? Just seems weird, it's hooked up to the main water supply coming in. Shouldn't...

Hoping for some knowledgeable help. Thank you in advance. We thought our Kinetico softener was not working. I tried to manually regenerate it but when I turned the dial, it felt like it wouldn't go any further and it did not regenerate. Guess I needed to push past that point. The serviceman...