Toto Eco Drake - finish quality not as expected

Discussion in 'Toilet Forum discussions' started by ifurita143, Mar 27, 2009.

  1. ifurita143

    ifurita143 New Member

    I just bought my first toilet - a Toto Eco Drake (C743E bowl, ST743E tank). I chose it due to the great reputation of Toto toilets on this forum, even though it costs nearly double the equivalent Home Depot special here in Canada.

    I haven't installed it yet, so I can't speak to the flush performance. But I must say I'm disappointed by the finish quality, given that above-mentioned price premium.

    As you can see from the photos below, they seem to have cut every possible corner when applying the glaze. The underside of the bowl is not completely covered, nor is the back of the tank. Probably not something I'll notice once it's installed, but I was expecting more from a Toto.

    Of greater concern is the fact that the trapway is not completely glazed, as trumpeted in all of the Toto literature. The top and sides of the trapway are glazed, but not the bottom. The store had another bowl but it was even worse. It looks like they pour the glaze without bothering to check if the trapway is completely covered. Again, hopefully it's not something that will affect performance, but it's not what I was expecting from a Toto.

    Any comments from other Toto Eco Drake owners would be much appreciated.

    Attached Files:

  2. Tomw

    Tomw DIY Homeowner

    The back side of the tank is not normally glazed - at least it isn't on any of my American Standard toilets.
  3. Redwood

    Redwood Master Plumber

    I can't think of any toilet I have ever seen that had the underside of the bowl glazed or the back of the tank where it goes against the wall glazed...

    I would say maybe you have unreal expectations even for the best of toilets...

    How is the glaze where you can se it when it is installed?
  4. 99k

    99k Radon Contractor and Water Treatment

    Fairfield Co.,Connecticut
    There was another thread with similar complaints. The traps on both of mine are similar to yours which really contradicts the "fully glazed trapway" they boast about. That said though, it doesn't negatively impact the flush quality and you will be very pleased with the product.
  5. jadnashua

    jadnashua Retired Defense Industry Engineer xxx

    New England
    Your perceptions may or may not be correct. Reports have indicated that if the porcelain is smoothed then glazed, stuff like toilet paper tends to stick easier. So, if you leave it rough, then glaze, it stays rough, and water can get under any that might tend to stick - a little more turbulance helps. So, it could just be truely glazed, just not smooth (intentionally).

    There's more to engineering a toilet that works than most people think...Toto seems to have done it well, whereas some of the older American firms don't.
  6. Terry

    Terry Administrator Staff Member

    Bothell, Washington
    In fact in may even help.

    Try throwing a baby wipe on your mirror, and one of the textured wall.
    Which one sticks?
    You don't want something so smooth that everything sticks to it.
  7. micp879

    micp879 New Member

    Martinez, CA
    Just for comparisons sake, I checked my Mansfield Maverick toilet. The area under the bowl is 100% completely glazed, the area along the backside of the tank is not.
  8. Redwood

    Redwood Master Plumber

    You pulled the toilet off the floor to check it?:eek:
  9. kingsotall

    kingsotall Plunger/TurdPuncher

    If your concerned about the outside of the trapway, as that is the pic you posted, that has no bearing on any toilets flushing performance. It does look like a substandard glaze job regardless.
  10. Scuba_Dave

    Scuba_Dave Extreme DIY Homeowner

    South of Boston, MA
    I think one issue if the toilet is not glazed on the outside is cleaning
    If its not glazed dirt will not come off as easy
    Not a problem usually with the back of the tank
    My wife weasr gloves when wiping down the toilet
    As she wipes it down if she hits an unglazed part then the dirt will go into the unglazed part
  11. knocknock

    knocknock New Member

    I just installed a Toto Eco Drake RF CST743E yesterday and I did notice similar things that you have. On mine, under the rim, where the holes are, it was not glazed. I also had what might be glazed but rough underside of the toilet (under where the Toto print). I also had an issue seating the tank to the toilet, I cannot achieve the three point contact that the manual is talking about. It felt I was going to crack either the tank or the seat if I wanted it to seat like the manual said, I have a gap no more than 1/32 of an inch where it suppose to be touching. BUT, it works like what people have been saying about Toto - great product!
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