I ordered on January 13. Had not received on February 8, so, I called. They had an interesting list of dubious reasons that they had not yet shipped. I could explain why I consider them dubious, but that is not very important. They were very polite, refunded my shipping costs, and my stuff arrived on February 10 with a post mark of February 8.
I removed the previous attachment from the water pipe, and found out why I had barely a trickle of water. It was not because my head was clogged, it was because there was a flow restricter that was full of calcium crud. In other words, I probably did not need to purchase a new head after all.
The items were packed very well. The hose was separated from the removable head. I really like the hose, it feels sturdier than others I have used, yet, it is very flexible and hangs well. It should be noted that I really dislike my previous hose, a replacement I purchased at a local store.
The hose has two different ends. The directions indicate which end connects to what, but, they do not tell you to remove the clear plastic piece that covers the end that attaches to the removable head.
Installation was very easy. I used Teflon on the threads, and things just went together. My previous water pipe is a bit low. This new unit sticks up a few inches, which is just enough for me to be able to angle it in place as I desire and have very nice directional water flow. This is an unexpected bonus.
The adjustment range goes very nicely from off, through a very strong massage. I was very impressed with the quality of the shower. By this, I mean that it just felt like I had a lot of water hitting me. I have very thick slightly curly hair, and normally it is a bit arduous removing all the soap from my hair. I will admit lingering a wee bit longer than usual in the shower this morning because I was enjoying it so much.
I asked my wife how she liked it, and I received a similar reaction from her. She said that the kids were banging on the door telling her to come out.
I had not expected the difference to be so distinct. After all, this shower head (about $69 I think) is less expensive than my previous water head (about $79 five years ago if my memory serves me correctly).
If I require a new hose, I will definitely order a replacement directly from them (because I really like the hose). The same is true for the head. This makes me wonder about their shower heads that are not removable. I wonder how they differ from their removable units.
Two weeks ago, my wife dropped our old unit and it fell on her toe. The new unit is much smaller in size and lighter. Just a thought....
They included two extra rubber gaskets in case they are needed. That surprised me. Do not be fooled by the inclusion and assume that you must use them. These are SPARES. Nice touch.
I am sold. Buy one of these and give it a try. I have a feeling, however, that the order speed may be slow. If I choose to order another, I will probably call them.
Side note: I ordered two of their faucet aerators. These are on pivots, so that you can move them around to spray all around the sink. I have not tried them yet. If there is interest, I will install one and post a review of that. The shower head was a higher priority for...