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Oh the fun of e-tailors. It seems every week I get a call for pricing. Lets say they want the Carusoe elongated : Me:$157 Them:But the internet has it for $135 Me:That price doesnt include the freight shipping. Them:It says Free Shipping all over their website Me: Yes for small things like...

CEFIONTECT or any other smooth glossing surface on a toilet will NOT prevent skid marks. It will however make them easier to clean off with either a toilet brush or just the water with the bowl rinse. I suggest you purchase a toilet brush if you are truly happy with everything about your...

Sadly, Toto has maketed the CEFIONTECT and Double Cyclone horribly for what it is. CEFIONTECT makes it so that you do not need to use harsh chemicals to get the surface clean. Sadly is does not mean you never have to clean it. Double Cyclone flushing means that every part of the bowl is rinsed...

My snark-meter just exploded on this post. :D

Huh? Toto lets you select what options you want on their product list on the left column. http://www.totousa.com/ProductSearchResults/tabid/37/Default.aspx?SearchId=76dfe483-e8ad-4c1d-b350-35724fbaa8df

Quick question: The new Guinevere on our showroom floor has a sleeve on the chain connected to a flat plastic base that sits on top of the weight above the flapper. Is this any different from what you have? I notice the older Nexus on my showroom does not have the same sleeve, only the flat...

Oh the fun of the color game. Usually I end up telling customers to tell me what they are trying to match and I will bring in their version of that color. Here is tub acrylic samples compared to the Toto virtuous china samples:

If the funky look of the Dalton tank is scaring her off, you may want to look at a Caruso tank. (part # ST706) It fits the Dalton ADA bowl just fine, however I cannot comment on whether or not it affects performance. The Caruso tank is also cheaper than the Dalton tank and keeps the overall...

Even Toto has kinda sorta admitted that their seats arn't for everyone. They are coming out with a larger(?) more comfortable seat this year. Model # SS164 and will be standard on all the newly introduced One Piece Tiolets.

Toto sets up its dealers in a very odd way. Toto is not a factory direct company. They rely on rep agency to work with showrooms and dealers in a particular area. Most likely, where you bought that Toto Toilet did not get it from the Toto factory, rather through a central distribution...

I have a Double Cyclone 1.28 GPF both in my own home and in my showroom's customer bathroom. I have no complaints. If for whatever reason, you wanted more water you can hold the handle down longer for a split second or swap out the 1.28 pink flapper for a 1.6 blue flapper. Although, a Toto...

Done. Here is a Ebony Drake II for my customer bathroom in my showroom. It goes well with the black tile and black "field destroy" Kohler sink in there as well. (the counter top is an orange corion with lights underneath to make it glow.)

It is a great toilet. It was Toto's most popular and best looking skirted one piece toilet. The only thing missing from it was the ADA height. This was solved with the Carlyle II. The only problem that can come from installing the Carlyle is where your water supply is on the wall in comparison...

Toto has the Aquia Dual Flush Wall mount toilet just introduced. Toto is still developing the in wall tank and carrier for it. From what I am told, it wil have a 600 pound weight limit and will cost less than the Geberit equivalent. If you cannot wait, it is compatible with the Geberit carrier...

This is incorrect. I just spoke with my rep last week on how to approach this with customers. She says to not even use liquid bowl cleaners, as the abrasive chemicals can slowly rough the ion glaze. She says to use dish soap. She also told me that Toto wants to change its focus on CEFIONTECT...

Toto is going to recommend the (more expensive) Oval SoftClose seat, SS204. However, any elongated seat should work for the Aquia series. I would recommend the regular SoftClose seat from Toto. SS114 as shown in the picture Terry posted.

The Ultimate isnt a G-Max flush. The question are: must you have a G-Max? ADA height? Sanigloss? Ultramax, Supreme, Ultimate and Gwyneth are all good 1-piece toilets. Ultramax being the most like the Drake.

Sounds like Sterling wants those feet touching the subfloor. And have the 2" of space filled in with mortar as well for support. When in doubt, do as the manufacture instructs. I have had plumbers and installers physically get upset with me when I told them that sand, drywall mud and foam are...

I have two 2-piece Gwyneths, one in my home and one in the showroom bathroom. I can confirm about needing to adjust the water height in the tank to the appropriate level. I have had one or two instances where particles remains, but i consider those flukes, rather than a problem. As far as...

Sadly that seems to be the case. The knee jerk reaction for alot of dealers is "call the manufacturer". It is just as easy to warranty it themselves.