Anyone have anything they do while at the customer's home that they do that protects the carpet or otherwise? I'm going to list a poll to see if anyone follows a few... Leaving the job cleaner than the way it was when you arrived is a good motto to follow. I know it sucks and it is time consuming....but never give the customer an excuse to complain for whatever reason. You make a huge impact on your customer base because more than likely they've had "others" and if they walk in your home smelling like a cigarrette and wearing the last sewer clog on your boots, you are telling them instantly that you're there for the almighty buck and clean my mess up. Too often I see the remains of what I call shoddy workmanship. Leaving trails of solder down your newly installed copper piping system, flux to green and corrode solder balls all over the top of the water heater or burning up a wood floor or linoleum. I've been to homes where the last water heater that went bad is sitting there next to the NEXT one needing to be replaced, box, flue pipe, everything. My customers have no complaints when I drop those large cloths on their wood floors in front of their kitchen sink or lavatory. Sometimes just moving your feet around on those floors can scuff a black mark on them. It won't kill you to walk into their yard and pick up their daily newspaper either; they'll appreciate the kind act. Just don't get into their mailbox and get their mail, that's a no-no.