Aquadis parts source?

Discussion in 'Plumbing Forum, Professional & DIY Advice' started by JMThomas, Sep 23, 2009.

  1. JMThomas

    JMThomas New Member

    Messages:
    18
    Location:
    Indianapolis
    I need to find a replacement ceramic cartridge for a Aquadis roman tub faucet.

    While theoretically it's available direct from Aquadis, their customer service leaves lots to be desired. So, I'm looking for a second source.


    FWIW, the results of my research:

    • Many people advertise Aquadis on the internet, but none sell parts.
    • Worse yet, the part number for the cartridge (X-000-H12) given on the parts sheet isn't found in any catalog. The picture for RP-BA12HOT on the Aquadis web site does looks like what I've got.
    • Internet search for the two part numbers above give no hits.
    • Homewerks says they have an Aquasource brand faucet that uses the Aqudis cartridge but gives no ordering information about it.

    Thanks!
    Last edited: Sep 23, 2009
  2. jimbo

    jimbo Plumber

    Messages:
    8,997
    Location:
    San Diego
  3. JMThomas

    JMThomas New Member

    Messages:
    18
    Location:
    Indianapolis
    Got the part from Aquadis

    Don't know why someone would think Indianapolis is in Canada.... :confused:

    After visiting the local supply houses, it looks like Aquadis is the only source. Reluctantly, I called them again.

    This time, I didn't get the heavy push back about their product always leaving the factory in perfect condition therefore warranty claims just were not possible. And no demand for receipt or threat of requiring the return of the defective part for inspection.

    Dave tried to find a replacement stem locally (i.e. in Indianapolis) and when we couldn't, he sent a hot plus (an unneeded) cold stem next day delivery, no questions ask. His phone manor reinforced the saying about how friendly Canadians can be.
  4. 28speedster

    28speedster New Member

    Messages:
    1
    Location:
    Nelson, BC
    I live in Canada and Aquadis is the only source I could find for cartridges. Service was not what I call good. They operate on Eastern time which is awkward if you live in the west. Calls were not returned. The excuse given was time zone differences. When I reached customer service I was immediately put on hold for almost 3 minutes on a non toll free long distance line. We then played 20 questions as none of their product numbers seemed to mean anything to them. It was the type of handle and base that finally gave it away. I was charged $10.00 each for 2 cartridges and $16.00 freight = $36.00. Shipping was promised in a few days.

    Same request to Moen was through a toll free 1-800 number, part identification was instant. They sent two new cartridges plus 8 spring and seal sets at no charge by mail the same day (postmarked) and postage was pre paid, also known as free.

    As to being in Canada and dropping in there are 3.5 million square miles between me and them in Quebec or 2547.62 miles one way.
  5. Breezehome

    Breezehome New Member

    Messages:
    1
    Location:
    New York
    I see this thread was started a long time ago. I wish I had seen it back then. But I wanted to weigh-in here. I was relieved to see these posts about Aquadis having terrible costumer service, not having a clue as to what item numbers fit their parts (why bother!?) and for being all around low grade. I am SO frustrated with this company and I have learned a lesson for buying a condo with their products. NEVER AGAIN!! My issue is toilet seats. I cant find one to fit properly and they only sell plastic crap seats that break. For a lot of money I might add. This company sucks SO bad, it's like the scam operation of bathroom fixtures!! Currently in 2013, they're catalog features a bunch of young people with tattoo's which makes them even more pathetic since they need to sell their fixtures by featuring naked sexy people (who are not sexy to some) instead of featuring their product and quality of service. I would warn everyone to NOT get Aquadis products ever!
  6. hj

    hj Moderator & Master Plumber Staff Member

    Messages:
    27,272
    Location:
    Cave Creek, Arizona
    quote; They sent two new cartridges plus 8 spring and seal sets at no charge by mail the same day (

    Moen is making some "unique" new faucets, but so far, I have not seen any which have springs and seals like Delta faucets.
  7. house59

    house59 New Member

    Messages:
    1
    Location:
    Ontario, Canada
    I would like to second Breezehome's warning about Aquadis. I had two Aquadis faucets installed by the previous home owner (I believe they came with cheap big box store vanities) and both failed. The internal parts are all cheap plastic and eventually the insides crack and spray everywhere. The first one started spraying one night, I noticed all the threads and internal parts were plastic. Replaced it with a Moen. The second one had plastic on the inside hidden with a brass threaded sleeve so that it looked like brass so I thought it was OK. Big mistake. It leaked several months later, causing lots of damage and a large insurance claim. If you have an Aquadis faucet in your home replace them with a reputable brand immediately.
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