PM5K
Member
So bought a new Crane toilet kit that comes with everything, including the wax ring.
I go to put it on but the toilet won't sit flush to the ground, after repeated attempts I finally decided to quit.
The gasket was for three and four inch waste lines, the flange sits above the floor.
The wax had all come off so I tried to put it into the flange without the toilet to see how it would fit, the black plastic part will not go all the way down and sit flush with the flange, it appears that the tapered part of the plastic piece is too wide to sit in the flange.
I have a Home Depot book that mentioned a 4X3 reducer.
So here are my questions:
Should the black plastic piece from the wax ring sit flush in the flange? (I tested it on another flange at the store and it did)
Do I need a 4x3 reducer to fix this problem and if so what exactly is it?
TIA
I go to put it on but the toilet won't sit flush to the ground, after repeated attempts I finally decided to quit.
The gasket was for three and four inch waste lines, the flange sits above the floor.
The wax had all come off so I tried to put it into the flange without the toilet to see how it would fit, the black plastic part will not go all the way down and sit flush with the flange, it appears that the tapered part of the plastic piece is too wide to sit in the flange.
I have a Home Depot book that mentioned a 4X3 reducer.
So here are my questions:
Should the black plastic piece from the wax ring sit flush in the flange? (I tested it on another flange at the store and it did)
Do I need a 4x3 reducer to fix this problem and if so what exactly is it?
TIA