Eight months ago, I enlisted the services of a local vendor to install a water softener system. Initially, it performed well until its first regen cycle, but after the first regeneration, the system only provided soft water for a few days before reverting to hard water. Despite the vendor offering lifetime free maintenance and support, various technicians attempted different solutions, including two replacements of the control valve and one replacement of the entire tank. Essentially, they ended up replacing the entire system twice, yet the underlying issue persisted for six months.
Frustrated with the ongoing problem and the inability to identify and rectify the issue, the vendor opted to issue a full refund and retrieve the system. Suspecting a potential flaw in the local brand, I decided to explore other options and purchased an Aquasure system from Amazon. I hired a professional to install the new system, and much like the previous local brand, it initially worked after the regeneration process. However, the same pattern emerged – soft water for a few days post-regeneration followed by a return to the issue. All the functionalities the system was designed to perform, including backwashing, brine filling, quick washing, and the like, are operating as anticipated.
Now, having experienced the recurrent problem with three different systems from two distinct brands, I am contemplating whether the issue lies elsewhere, possibly within my water line. What additional considerations should I explore to identify and address this persistent problem?
I would greatly appreciate any advice and guidance.
Frustrated with the ongoing problem and the inability to identify and rectify the issue, the vendor opted to issue a full refund and retrieve the system. Suspecting a potential flaw in the local brand, I decided to explore other options and purchased an Aquasure system from Amazon. I hired a professional to install the new system, and much like the previous local brand, it initially worked after the regeneration process. However, the same pattern emerged – soft water for a few days post-regeneration followed by a return to the issue. All the functionalities the system was designed to perform, including backwashing, brine filling, quick washing, and the like, are operating as anticipated.
Now, having experienced the recurrent problem with three different systems from two distinct brands, I am contemplating whether the issue lies elsewhere, possibly within my water line. What additional considerations should I explore to identify and address this persistent problem?
I would greatly appreciate any advice and guidance.