johncall
New Member
I called Pfister today to ask about compatible tub/shower faucets for my older Price Pfister 0x8 shower valves (which apparently are still in use). So after he tells me the models that are compatible (which is almost everything but thermostatic models) I mentioned that after shutting off the water the other day, one of the mixing valves seems to be sticking on hot and I am replacing it, which leads to replacing the old shower fixture all together which is pretty cruddy.
I told him I am not the original owner, but he insisted on sending me 2 new valve stem and balancing cartridge assemblies as I have 2 units in the house. I mean wow. I was not even calling about that issue as I figure after 12 years it was due to go bad anyway.
They win for customer service in my book.
I told him I am not the original owner, but he insisted on sending me 2 new valve stem and balancing cartridge assemblies as I have 2 units in the house. I mean wow. I was not even calling about that issue as I figure after 12 years it was due to go bad anyway.
They win for customer service in my book.
