Nuvia Pro Water Softener

[Gary Slusser]

A.... If it is a softener, it should be set to Softening/Softener, not filter/filtering....

 

[UnderEstimated]

I don't believe it's set to filtering. When I hit Next and Down arrow I first have to choose 'Softening' or 'Filtering' before I get into the respective menu. There doesn't appear to be an option on choosing either one.

When water is running, the unit also displays 'Softening'.

 

[Sponsor]

 

[Gary Slusser]

In your previous post you say "under Filtering" .... "I have to choose ... There doesn't appear to be an option on choosing either." So go back and use the UP or Down arrows to choose Softening or check that Softening has been chosen. Then tell us what the rest of the fields and data/choices are.

 

[Nuvia Water Technologies]

Good afternoon, My name is Gilbert Lara, Manager with Nuvia Water. From time to time I scan the internet for reviews and comments on our company and ran across this thread the other day and wanted to contact you and provide my help or the help of one of our local techs if still needed. My direct number at the office is 949-454-1300 ext 5. We always aim to provide 100% satisfaction and regret that this was not handled better by the individual you contacted.