My Heat pump outside unit stop working

Discussion in 'HVAC Heating & Cooling' started by rabbit, Feb 7, 2009.

  1. rabbit

    rabbit New Member

    Messages:
    1
    I need some help.
    I just noticed today that the air from heating vent is cooler and it turned out
    that the heating is on aux heater, not the heat pump. There is no movement
    for the outside unit, no fan, no compressor, etc.
    The outside temperature is normal, by the way.

    I opened the cover for the outside unit and I see the Orange wire was broken due to rusting. I reconnected it and turned all power back on, still nothing happened.
    I checked that the power to the unit is ok. I don't have multimeter so can't tell if the RED is providing 24v or not.

    The unit is two year old, Goodman GSH13 Heat Pump

    13 SEER / 7.7 HSPF Efficiency

    Anything else that I should look at? I live pretty far away from town and it is really expensive to get a technician to look at it. I will try my best first.


    Thanks a lot!
  2. wondering

    wondering Member

    Messages:
    106
    Check your booklet for the warranty. Then call your installer and have him check it out. I also had an issue with mine last year which was 2 years old and I called the installer and he came out and didnt charge me anything. Mine is a Goodman. Not sure about the labor warranty now, I would have to go get my book but I know mine has a lifetime compressor warranty.
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