Just about 13 months ago, I had to buy a new printer, because I had to replace the computer, got Vista, no-go on old printer. Within the first year, the printhead croaked TWICE. Each time, customer service from Kodak was pretty good, and they sent a new printhead and a new ink set each time. Each time they assured me the problems were fixed and I would be good to go! Now the thing is croaked again. This time, Kodak is fedexing a whole new printer. Customer service was on the phone practically before I stopped dialing the number. I suspect there is some deep dark secret design malfunction in this, and they are replacing the whole thing to salvage what is left of their reputation. I know I regret buying the Kodak,but am committed somewhat. But after this, assuming I get several months or more out of this new thing, when it goes again...I am going back to HP!