Let me start by saying I understand little about plumbing. When deciding which drain to order with a Randolph Morris clawfoot tub and deck-mount faucet, Vintage Tub (the vendor, who also owns the brand, I believe) recommended the Randolph Morris pop-up drain (with its assembly) because it won't stick up beneath the bather when closed (vs the twist-and-lift type or plug on a chain). Never having bought a bathtub before, I might not have thought of this and appreciated the advice.
Now that it has been installed (by a plumber), the drain sticks up about 1/2 inch when closed and almost a full inch when open. That didn't comport with what I expected based on VT's description. I sent them photos, and they say they've never seen this situation before, and something is wrong. They're sending a new stopper, in case we just got a bad part, but if that doesn't solve the problem, they think the tub plumbing was installed incorrectly, more specifically, that a pipe perhaps wasn't cut as it should have been for all the parts to fit together properly, without pushing up the drain. The installation instructions are 8 pages long and over my head, but mention cutting pipes in 2 different steps.
Has anyone ever seen or fixed something like this?
Now that it has been installed (by a plumber), the drain sticks up about 1/2 inch when closed and almost a full inch when open. That didn't comport with what I expected based on VT's description. I sent them photos, and they say they've never seen this situation before, and something is wrong. They're sending a new stopper, in case we just got a bad part, but if that doesn't solve the problem, they think the tub plumbing was installed incorrectly, more specifically, that a pipe perhaps wasn't cut as it should have been for all the parts to fit together properly, without pushing up the drain. The installation instructions are 8 pages long and over my head, but mention cutting pipes in 2 different steps.
Has anyone ever seen or fixed something like this?